Introduction to ITIL 4 and its evolution from previous versions. The purpose and benefits of ITIL 4 in modern service management. Key concepts of service, service management, and value co-creation. Overview of the ITIL service value system and its components.

Understanding the five components of the ITIL service value system. How the service value chain integrates with ITIL practices. The concept of continual improvement within the ITIL framework. Roles of governance in managing and aligning services.

General management practices like strategy management and portfolio management. Service management practices including incident management and change enablement. Technical management practices such as infrastructure and platform management. Introduction to the concept of practices and their application in ITIL 4.

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PeopleCert ITIL®4 Foundation Certification Training Course

Course Overview

The PeopleCert ITIL®4 Foundation Certification Training Course by Accuemtum is crafted to empower IT professionals with the knowledge and skills required to understand and apply foundational ITIL 4 principles. This course is ideal for those looking to enhance their capabilities in IT service management, focusing on how ITIL practices can improve service delivery and customer experience. Participants will delve into the ITIL service value system, the four dimensions of service management, and the ITIL service management practices. The training provides a thorough exploration of ITIL 4 concepts, ensuring participants grasp the framework’s core components. The course also covers real-world application through case studies and exercises that illustrate how ITIL 4 practices can be implemented in various organizational contexts, and strategies for enhancing service management practices to align with business objectives, focusing on value creation. This course is essential for IT professionals aiming to advance their careers by mastering modern IT service management methodologies, thereby improving both operational efficiency and service quality.

Course Objectives

ITIL 4 Basics: Understand the fundamental components and principles of ITIL 4 for effective IT service management.
Service Value System: Gain insights into the ITIL service value system, including the four dimensions and the service value chain.
Practical Application: Apply ITIL practices in scenarios to enhance service delivery, focusing on value co-creation.
Service Management Practices: Learn how to implement and improve ITIL service management practices to align IT services with business needs.

Who Should Attend

IT Service Management Practitioners: Individuals currently engaged in IT service management roles looking to solidify their understanding of ITIL 4.
IT Professionals: Those involved in IT infrastructure, operations, or service delivery aiming to enhance their service management skills.
Business Managers: Managers who oversee IT services or projects and want to align these with ITIL 4 practices for improved business outcomes.
Career Starters: Beginners in the IT field who wish to build a foundation in IT service management practices to kickstart or advance their careers.

Prerequisites

Basic IT Knowledge: Candidates should possess a fundamental understanding of IT services and operations.
No Prior Certification Required: There are no mandatory prerequisites in terms of prior ITIL certifications or specific years of experience in IT service management.
General IT Awareness: A general awareness of how IT services support business objectives and processes is beneficial but not strictly necessary.
This course is designed to be accessible to beginners while still providing value to those with existing IT service management experience.

Course Content

ITIL 4 Overview

Introduction to ITIL 4 and its evolution from previous versions.
The purpose and benefits of ITIL 4 in modern service management.
Key concepts of service, service management, and value co-creation.
Overview of the ITIL service value system and its components.

Service Value System

Understanding the five components of the ITIL service value system.
How the service value chain integrates with ITIL practices.
The concept of continual improvement within the ITIL framework.
Roles of governance in managing and aligning services.

Four Dimensions of Service Management

Organizations and people: Structuring for effective service management.
Information and technology: Leveraging technology for service delivery.
Partners and suppliers: Managing relationships for mutual benefit.
Value streams and processes: Optimizing service flows and processes.

ITIL Service Value Chain

Overview of the service value chain activities and their interactions.
How to design and build services within the value chain.
Delivering and supporting services to ensure value realization.
Improving services through the service value chain.

ITIL Practices

General management practices like strategy management and portfolio management.
Service management practices including incident management and change enablement.
Technical management practices such as infrastructure and platform management.
Introduction to the concept of practices and their application in ITIL 4.

ITIL Practices in Detail

Incident Management: From detection to resolution.
Problem Management: Identifying and reducing incidents.
Change Enablement: Managing change with minimal disruption.
Service Level Management: Establishing and monitoring service levels.

ITIL Guiding Principles

Focus on value: Aligning IT services with business needs.
Start where you are: Using existing capabilities effectively.
Progress iteratively with feedback: Adopting an agile mindset.
Collaborate and promote visibility: Enhancing transparency and cooperation.

Continual Improvement

The improvement model and how it applies to ITIL practices.
Techniques for measuring and evaluating service improvement.
Cultural aspects of fostering continual improvement.
Integrating improvement with other organizational processes.

Organizational Change Management

Understanding resistance to change and how to manage it.
Communication strategies for implementing ITIL practices.
Change management models and their application in ITIL.
Stakeholder engagement in change initiatives.

Service Strategy and Design

Strategic approaches to service offerings and models.
Designing services with customer experience in mind.
Architectural principles for robust service design.
Balancing service design between efficiency and effectiveness.

Course Features

Interactive Learning

Engage with expert instructors and peers through training sessions, discussions, and practical exercises.

Comprehensive Study Materials

Access extensive resources, including e-books, video lectures, and practice exams.

Real-World Applications

Work on real-life case studies and scenarios to apply project management concepts.

Certification Preparation

Receive guidance and tips to successfully pass the ITIL®4 Foundation certification exam.

Certification Exam

Upon completing the course, you will be thoroughly prepared to sit for the PeopleCert ITIL®4 Foundation Exam. Gaining this certification confirms your knowledge in IT service management, highlighting your ability to apply ITIL 4 principles for improved service delivery and operational efficiency, greatly enhancing your career prospects in IT service management roles.

Enrollment

Enroll in the PeopleCert ITIL®4 Foundation Certification Training Course at Accuemtum to begin your journey towards becoming an ITIL 4 Foundation certified professional. For detailed information and to sign up, please visit Accuemtum’s registration page below.

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Arlington VA 22209