Years of IT Leadership
Career experience spans system administration, information assurance, communications support, program management, logistics, training, and operational leadership.
TS/SCI Cleared · System Administration · Cybersecurity · DoD Operations Leadership
Erica
Mays
// Senior IT Leader · System Administrator · Information Assurance · Mission-Critical Communications Support
Dynamic operational IT leader with 20+ years of experience delivering mission-critical technology, cybersecurity, communications, and enterprise support across Department of Defense and classified environments. Erica brings deep expertise in system administration, information assurance, project and program management, network operations, executive technical support, cyber training, and large-scale organizational leadership. Her experience spans Pentagon executive support, Army enterprise communications, NATO operational planning, theater network operations, and command-level leadership supporting secure global missions.
20+ Years Experience
TS/SCI Clearance
100+ Personnel Led
$300M+ Assets Oversight
CISSP · Security+ · CCNA
20+
Years of technical and leadership experience across information assurance, operations, planning, communications, and enterprise IT
100+
Personnel led, managed, mentored, or coordinated across military, civilian, contractor, and matrixed environments
$300M+
Communications equipment and high-value technology assets managed within large-scale theater operations
41,000
Users supported within U.S. Army European network infrastructure during enterprise control center leadership
// 01
By the Numbers
Personnel Leadership
Demonstrated ability to lead, manage, mentor, and coordinate large teams across military, civilian, contractor, and multi-stakeholder environments.
Assets Managed
Oversaw personnel and communications equipment valued above $300 million while supporting strategic-to-tactical network operations in Europe.
Enterprise Users Supported
Helped direct enterprise control center operations supporting real-time IT services for an estimated 41,000 users in the U.S. Army European network.
// 02
Operational Highlights
Supported Senior Defense Leadership at the Pentagon
Provides high-level Tier 2 technical support to the Secretary of Defense and OSD personnel, sustaining 24/7 IT operations across desktop, mobility, VTC, NOC, travel, residential, and telephone services on classified and unclassified networks.
Executive IT Support
NIPR / SIPR
VTC Systems
24/7 Operations
Directed High-Scale Network Operations in Europe
Led large-scale theater communications and network operations supporting USAREUR/7th Army, EUCOM, AFRICOM, and NATO partners while supervising personnel, contractors, and communications assets exceeding $300 million.
Theater Operations
Information Assurance
NATO Support
$300M+ Assets
Managed Enterprise Services for 41,000 Users
Supervised and mentored 34 IT professionals in a split-base enterprise control center responsible for real-time operations and maintenance of critical client/server infrastructure across the Army European network.
34 IT Professionals
41,000 Users
Active Directory
Enterprise Email
Bridged Operations, Training, and Redeployment Planning
Led communication planning for recurring TRADOC courses across the Pacific, directed cyber awareness and automation support, and previously coordinated long-term data redeployment and historical knowledge capture for NATO ISAF Headquarters.
Cyber Training
TRADOC Support
Operational Planning
Knowledge Capture
// 03
Experience
Sep 2022 — Present
Executive IT Support · Classified Operations
System Admin
Secretary of War Communications · Pentagon, Washington, DC
- Provides high-level Tier 2 technical support to the Secretary of Defense and OSD personnel in a mission-critical environment.
- Supports 24/7 operations across desktop, mobility, residential, travel, VTC conference room setup, NOC operations, and telephone services on both unclassified and classified networks.
- Applies technical expertise across VTC systems including TMS, CODEC, MCU, and CMS while maintaining secure communications for executive operations.
- Supports executive travel by configuring and troubleshooting mobile and remote access technologies to maintain uninterrupted global connectivity.
- Administers secure systems in classified environments and collaborates with cross-functional teams to rapidly resolve incidents and minimize disruptions.
- Manages AV and IT infrastructure in high-profile conference rooms for secure briefings and executive communications.
Jul 2015 — Present
Training Support · Planning · Army Reserve Leadership
Instructor / Staff Officer
U.S. Army Reserves, 9th Mission Support Command, 4960th Multi Function Task Brigade · Fort Shafter Flats, HI
- Leads senior NCOs and task teams in planning and coordination with higher and lower headquarters for communications support to recurring TRADOC courses.
- Executes cyber awareness training and directs automation support to ongoing courses throughout the Pacific.
- Supports mission readiness by integrating communications infrastructure, planning discipline, and personnel coordination across distributed training environments.
Jun 2014 — Jun 2015
Enterprise Services · Security · JIIM Operations
System Administrator
U.S. Army, U.S. Army Pacific (USARPAC) G2 · Fort Shafter, HI
- Led a team of three Soldiers and one civilian delivering information services and network security to mission-critical areas across the USARPAC G2 enterprise consisting of nine divisions.
- Developed plans and guidance for automation, operations, network and spectrum management, information security, and cyber training.
- Planned and managed the integration of diverse enterprise services to ensure seamless operations in a Joint, Interagency, Intergovernmental, and Multinational environment.
May 2013 — May 2014
Brigade Communications · Automation Leadership
Brigade Automation Management Officer
U.S. Army, 25th Infantry Division Combat Aviation Brigade · Wheeler Army Air Base, HI
- Led and supervised a brigade staff team of 15 Soldiers providing communications support to a Combat Aviation Brigade consisting of four aviation battalions, one aviation support battalion, 119 aircraft, and 2,545 personnel.
- Supervised the integration and maintenance of secure and non-secure digital user systems, Army Battle Command Systems, VTC platforms, local area networks, and collaborative web-based tools.
- Ensured reliable mission-ready communications support for aviation and brigade-level operations.
Jul 2012 — Apr 2013
Redeployment Planning · NATO Coordination
Data Redeployment Chief
U.S. Army · Kabul, Afghanistan
- Directed data redeployment efforts under the Directorate of Staff at NATO ISAF Headquarters.
- Coordinated communications retrograde planning with NATO ISAF Headquarters, Supreme Headquarters Allied Powers Europe, Allied Command Transformation, Joint Forces Command, and ISAF archivists.
- Developed sustainable efforts for capturing structured data, operational knowledge, and historical records originating from U.S. Combatant Commands and coalition forces during operational rotations.
- Represented Directorate of Staff leadership at multiple operational planning teams and campaign planning forums.
Oct 2011 — Jul 2012
Enterprise Control · Real-Time Operations
Deputy Director, Enterprise Control Center
U.S. Army, 5th Signal Command ETNOSC · Mannheim, Germany
- Supervised, managed, and mentored 34 IT professionals including government personnel and contractors as Deputy of the Enterprise Control Center.
- Directed split-base operations related to real-time management and maintenance of major client/server IT hardware and software supporting an estimated 41,000 users.
- Oversaw NIPR and SIPR Active Directory, Enterprise Email, and NIPR Blackberry server services across the Army European network infrastructure.
Oct 2010 — Oct 2011
Theater Network Operations · Information Assurance
Information Systems Management Officer
U.S. Army, 5th Signal Command · Mannheim, Germany
- Led one warrant officer, 16 NCOs, 89 civilians, 13 local national employees, 28 contractors, and communications equipment valued at more than $300 million.
- Served as Information Assurance / Operations Officer for Theater Network Operations and Security Center operations supporting the European communications network.
- Supervised operations and maintenance of strategic-to-tactical communications supporting USAREUR/7th Army, EUCOM, AFRICOM, and NATO partners.
- Managed unclassified and secure local and wide area networks, voice, transmission, data systems, network encryption, and synchronized network operations.
Aug 2008 — Jan 2010
Command Leadership · Readiness · Signal Support
Company Commander
U.S. Army · Fort Campbell, KY
- Commanded a 60-Soldier Air Assault Signal Support Company in support of Operation Enduring Freedom.
- Maintained responsibility for all aspects of operations, training, maintenance, and deployment readiness in support of brigade combat team signal missions.
- Oversaw health, welfare, readiness, and quality of life for Soldiers and their families while developing a cohesive, highly capable organization.
- Maintained accountability for 39 vehicles, trailers, generators, two Joint Network Nodes, and associated enablers valued in excess of $15 million.
// 04
Credentials & Qualifications
Clearance
Top Secret / SCI Clearance
Trusted to operate in classified environments requiring strict access control, secure communications handling, and mission-critical continuity.
Professional Development
Project Management Professional (PMP)
LinkedIn reflects PMP-related study through Accumentum®, reinforcing Erica’s leadership across operations, planning, coordination, and complex execution environments.
Cybersecurity & Infrastructure
CISSP, Security+, Network+, CCNA
Certification and training background supports expertise in cybersecurity, secure systems administration, network operations, information assurance, and mission-focused technical leadership.
Additional Technical Training
VMware vSphere, SharePoint, ISSEP, Microsoft System Administration
Technical development also includes Lean Six Sigma, Battle Staff Operators Course, IPv6, and advanced systems and information security training.
// 05
Technical Skills
// Systems & Security
Enterprise Administration
System AdministrationCore
Information AssuranceAdvanced
Cybersecurity OperationsAdvanced
Network AdministrationStrong
// Communications & Support
Mission Execution
Executive Technical SupportCore
VTC / AV InfrastructureAdvanced
NIPR / SIPR OperationsAdvanced
Incident Response CoordinationStrong
// Leadership & Planning
Operational Management
Team LeadershipCore
Program / Project ManagementAdvanced
Operational PlanningAdvanced
Training ManagementStrong
// Collaboration & Delivery
Execution Strengths
System IntegrationAdvanced
Communications PlanningAdvanced
Cross-Functional CoordinationCore
Briefing & PresentationStrong
// 06
Let’s Put Erica To Work
Best aligned for senior system administration, executive IT support, cybersecurity operations, network operations, enterprise communications, information assurance, training support, and mission-critical leadership roles across defense, government, and other secure environments.
LinkedIn: linkedin.com/in/erica-mays
Location: Arlington, Virginia
// 07
Education
Accumentum®
Project Management Professional (PMP)
LinkedIn reflects PMP-related study through Accumentum®, complementing Erica’s long-standing leadership across enterprise operations, planning, and mission execution.
Academic Foundation
Bachelor of Science in Computer Science
Formal education in computer science supports Erica’s depth in systems administration, technical operations, network environments, and secure communications support.
Military Education
U.S. Army Information Systems Management Officer Course
Advanced military education reinforces leadership in information systems operations, communications planning, security, and organizational technology management.
Professional Recognition
Military Awards & Leadership Record
Career accomplishments include the Meritorious Service Medal, Joint Service Commendation Medal, Army Commendation Medal, NATO Medal, and additional service recognition tied to operational excellence and mission support.
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