Years of Operational Support
Jennifer’s background spans government contracting, knowledge management, executive support, technical intelligence data handling, and administrative leadership.
TS/SCI · CI Polygraph · Knowledge Management · Executive Support · DoD & Intelligence Operations
Jennifer
Dunston
// CAPM · CKM · Security+ · CySA+ · SharePoint · Program Coordination
Jennifer Dunston is a dynamic knowledge management and program support professional with nearly 20 years of experience supporting senior leadership across defense, intelligence, and government contracting environments. Her background spans SharePoint administration, executive coordination, administrative operations, training support, technical data integrity, and classified workflow management. Jennifer has supported mission-critical operations for DIA and NCTC, improved document retrieval efficiency, coordinated executive priorities, and delivered reliable operational support in fast-paced, high-stakes settings.
18+ Years Experience
TS/SCI · CI Polygraph
4 Senior Executives Supported
25+ Exams Proctored
20% Faster Retrieval
18+
Years supporting DoD, intelligence, and government contracting operations across KM, admin, and program support roles
20%
Reduction in document retrieval time through streamlined knowledge workflows and improved information organization
4
SNIS-level executives supported through coordinated schedules, projects, action tracking, and executive communications
25+
Certification exams proctored while coordinating IT training events, logistics, records, and vendor support
// 01
By the Numbers
Faster Information Retrieval
Improved workflow efficiency and document accessibility by streamlining knowledge-sharing and SharePoint-based processes for cross-functional teams.
Senior Executives Supported
Delivered high-level project coordination, scheduling, communication support, and action tracking for four SNIS-level leaders in the intelligence community.
Inventory Cost Reduction
Improved office operations and supply procedures, reducing inventory-related costs while maintaining support quality and administrative continuity.
// 02
Operational Highlights
Improved Access to Critical Information
Led knowledge management initiatives that strengthened information flow, improved document organization, and reduced retrieval time by 20% through more effective SharePoint navigation and structured documentation practices.
SharePoint
Workflow Optimization
Document Control
Knowledge Assets
Supported Senior Leadership at the Highest Levels
Coordinated tactical projects, calendars, action items, dashboards, events, and correspondence for four senior executives, helping maintain situational awareness and execution discipline in mission-critical environments.
Executive Support
Calendar Management
Dashboards
Action Tracking
Protected Accuracy in Sensitive Data Workflows
Managed technical intelligence reporting workflows and conducted metadata verification using MSRS and WISE ISM, strengthening data integrity, compliance, and report accuracy for intelligence-related operations.
MSRS
WISE ISM
Data Integrity
IIR Compliance
Coordinated Reliable Program and Training Support
Managed IT training logistics, proctored more than 25 exams, coordinated onboarding and office operations, and helped teams stay organized, equipped, and aligned across multiple support and service functions.
Training Coordination
Exam Proctoring
Program Support
Administrative Leadership
// 03
Experience
Nov 2016 — Sep 2022
Knowledge Management · SharePoint · Operations Support
Knowledge Manager
BlueHalo Technologies · Sumter, South Carolina
- Supported USARCENT Army HQ G3 directorates by improving SharePoint navigation, enforcing knowledge management frameworks, and maintaining knowledge assets across the organization.
- Developed KM strategy, delivered training on tools and processes, and fostered stronger information-sharing practices for cross-functional teams supporting national security objectives.
- Supported PERSTAT activities for all G3 directorates, maintained distribution lists across multiple networks, and coordinated onboarding and event support as needed.
- Submitted IT tickets, ordered supplies, and worked across directorates to advance knowledge management initiatives and executive support priorities.
Apr 2015 — Nov 2016
Executive Coordination · Project Tracking · Intelligence Support
Executive Project Coordinator
General Dynamics Information Technology · ODNI / NCTC · McLean, Virginia
- Supported four SNIS-level executives by coordinating tactical projects, tracking action items, and briefing leadership on status and execution needs.
- Managed calendars, events, emails, and official correspondence while maintaining project dashboards and situational awareness.
- Facilitated communication between teams and leaders, helping keep mission-critical objectives aligned and visible.
- Supported administrative operations, documentation, and reporting that reinforced program efficiency and structured decision support.
Apr 2014 — Apr 2015
Executive Support · Scheduling · Classified Coordination
Executive Assistant
General Dynamics Information Technology · Intelligence Community · McLean, Virginia
- Coordinated travel, visitor access, calendars, meetings, and leadership logistics in support of senior officials.
- Processed correspondence and served as a liaison between senior leaders and internal and external partners.
- Trained new employees on administrative systems, procedures, and expected workflows.
- Maintained records and confidential documentation in accordance with security and organizational requirements.
Aug 2011 — Apr 2014
Technical Intelligence · Data Management · Compliance
Technical Intelligence Specialist
General Dynamics Information Technology · Washington, DC
- Managed IIR data workflows and tracked Collector Reporting Code reports to support technical intelligence operations.
- Conducted metadata verification using MSRS and WISE ISM to ensure data integrity, compliance, and reporting accuracy.
- Maintained secure information repositories and supported intelligence-related data processes in classified environments.
Jun 2011 — Aug 2011
IT Support · Service Desk · Troubleshooting
Service Desk Analyst
General Dynamics Information Technology · Landover, Maryland
- Provided Level 1 technical support for software, hardware, and network issues across user environments.
- Logged and managed service tickets, troubleshot end-user issues, and escalated more complex cases as needed.
- Helped maintain responsive service support and issue visibility for operational users.
Jun 2010 — Jun 2011
Program Support · Contract Administration · Budget Tracking
Program Support Engineer
General Dynamics Information Technology · Alexandria, Virginia
- Supported the Senior Director for a $60M DIA IT contract through labor tracking, budget visibility, staffing coordination, and personnel database management.
- Coordinated timesheets, MSRs, contractor finance communications, training schedules, and meetings.
- Managed internal award and recognition processes while helping maintain accurate program records and reporting support.
Mar 2009 — Jun 2010
Business Administration · Office Management · Operations
Business Administrator / Office Manager
General Dynamics Information Technology · Alexandria, Virginia
- Supported NCR leadership with executive administrative tasks, HR coordination, travel management, and budget tracking.
- Streamlined office supply and support procedures, reducing inventory costs by 50%.
- Managed VIP meetings, facilities issues, and orientation support for new hires while maintaining smooth daily office operations.
Oct 2007 — Mar 2009
Training Coordination · Scheduling · Employee Development
Training Coordinator
General Dynamics Information Technology · Alexandria, Virginia
- Scheduled IT training events, coordinated course logistics, and maintained learning management system records.
- Managed vendor services, proctored more than 25 exams, and tracked training budgets and program support activities.
- Helped align training delivery, employee development, and administrative execution across technical learning programs.
// 04
Credentials & Qualifications
Security & Access
TS/SCI Clearance with CI Polygraph
Experienced supporting high-trust defense and intelligence environments where classified document handling, discretion, and procedural accuracy are essential.
Project Leadership
Certified Associate in Project Management (CAPM)
Accumentum-linked CAPM achievement reinforces Jennifer’s structured coordination, project support, action tracking, and delivery discipline.
Knowledge & Service Management
Certified Knowledge Manager · ITIL Foundations
Supports Jennifer’s strength in workflow design, service support, knowledge sharing, documentation control, and process-driven operational improvement.
Cyber & Technical Credentials
Security+ · CySA+ · Certified Test Proctor
Blends technical and administrative credibility across cybersecurity awareness, support environments, training operations, and structured performance support.
// 05
Technical Skills
// Knowledge & Information Operations
Content and Workflow Management
SharePoint AdministrationCore
Knowledge ManagementCore
Document Workflow ManagementAdvanced
Records ManagementStrong
// Executive & Program Support
Coordination and Administrative Execution
Executive Project CoordinationCore
Calendar / Travel ManagementAdvanced
Event CoordinationStrong
Administrative SupportCore
// Technical Systems & Data Integrity
Tools and Operational Accuracy
MSRS / WISE ISMAdvanced
Microsoft Office / OutlookCore
Windows OS / IT CoordinationStrong
Data IntegrityAdvanced
// Training & Team Enablement
People and Process Support
Training CoordinationCore
Onboarding SupportStrong
Cross-Functional CommunicationAdvanced
Technical Skill DevelopmentStrong
// 06
Let’s Put Jennifer To Work
Best aligned for knowledge management, executive coordination, program support, SharePoint administration, administrative operations, technical documentation, training coordination, and roles that require secure, structured support inside defense, intelligence, and high-accountability environments.
LinkedIn: linkedin.com/in/jennifer-dunston-it
Location: Accokeek, Maryland, United States
// 07
Education
Accumentum®
Certified Associate in Project Management (CAPM)
Jennifer’s Accumentum CAPM achievement supports her continued growth in structured project coordination, milestone tracking, and operational delivery support.
Accumentum®
CompTIA Security+ and CompTIA CySA+
Accumentum training in cybersecurity reinforces Jennifer’s technical foundation for secure environments, information assurance awareness, and disciplined operational support.
College of Southern Maryland
Business Administration, Management and Operations
Business and operations coursework complements Jennifer’s long-standing experience in executive support, administrative coordination, and program operations.
Florence-Darlington Technical College
Early Childhood Education and Teaching
Academic development in education supports Jennifer’s communication strengths, training coordination capability, and people-centered support style.
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