Years of Technical Leadership
Career history spans QA management, systems engineering, enterprise support, network operations, Windows administration, and cybersecurity-driven mission support.
QA Leadership · Systems Engineering · Cybersecurity · Federal & Military IT Operations
Mario
Mayorga
// TS/SCI CI Poly Cleared QA Manager · Systems Engineer · Network & Windows Infrastructure Specialist
Seasoned IT leader with 14+ years of experience delivering mission-critical solutions across federal, military, and classified environments. Mario’s background spans quality assurance management, systems engineering, network administration, Tier III support, IT service management, and cybersecurity-focused operations. He has led QA teams, built automation and CI/CD frameworks, strengthened system reliability and vulnerability posture, and supported enterprise Windows, Active Directory, Remedy, SPECTRUM, Jira, Confluence, and hardened network environments across Department of Energy and Department of Defense missions.
14+ Years Experience
90% Test Efficiency Gain
TS/SCI CI Poly
Security+ CE
Jira · Confluence · Active Directory
14+
Years delivering ITSM, QA, systems engineering, network support, and enterprise operations in federal and military environments
90%
Improvement in test efficiency through automation frameworks, test strategy design, and CI/CD pipeline implementation
1,000+
Trouble tickets personally processed and resolved in Army network operations while supporting mission continuity
8
QA team members led, hired, trained, and mentored during Energy.gov redesign and release delivery
// 01
By the Numbers
Test Efficiency Improvement
Built testing strategies, automation frameworks, and CI/CD processes that significantly accelerated QA execution and release readiness.
Servers Managed
Administered Windows Server environments supporting System Center Service Manager across classified networks while maintaining patching, uptime, and automation.
Tickets Resolved
Personally processed and resolved over 1,000 network and support issues while supervising thousands more in operational military environments.
// 02
Operational Highlights
Led High-Impact QA for Energy.gov
Directed an 8-person QA team supporting the Energy.gov site redesign, overseeing manual and automated testing, improving release discipline, and helping deliver a successful launch for a high-visibility federal platform.
QA Leadership
Automation
Release Quality
Stakeholder Demos
Improved Test Efficiency by 90%
Designed and implemented test strategies, automation frameworks, and CI/CD pipelines while introducing performance and security testing protocols that improved efficiency and uncovered critical vulnerabilities.
CI/CD
Security Testing
Performance Testing
TestRail / Jira
Strengthened Cyber Posture in Hardened Environments
Installed, configured, and validated Ageon ISR in Microsoft Server 2016 environments, remediated ACAS findings, and verified application behavior against hardened Windows baselines to reduce risk and maintain delivery quality.
Windows Server
ACAS Remediation
Validation Testing
Hardened Systems
Restored and Sustained Critical Connectivity
Supported LAN, CAN, and FAN environments across military areas of responsibility, resolved more than 1,000 tickets, supervised 2,800+ more, and restored connectivity through hands-on fiber, switching, and network troubleshooting.
NIPR / SIPR
Cisco Switching
Fiber / CAT6
Trouble Ticket Ops
// 03
Experience
Oct 2023 — Present
QA Leadership · Federal Web Delivery
QA Manager
Accenture Federal Services · Supporting Department of Energy
- Led a QA team of 8 members through manual and automated testing efforts supporting the successful Energy.gov site redesign launch.
- Hired, trained, and mentored a high-performing QA team, improving productivity, engagement, and execution consistency.
- Designed and implemented test strategies, automation frameworks, and CI/CD pipelines that improved test efficiency by 90%.
- Introduced performance and security testing approaches that identified critical vulnerabilities and improved platform reliability.
- Optimized Jira and TestRail workflows for stronger test case execution, defect tracking, and quality reporting.
- Collaborated with stakeholders throughout the SDLC and demonstrated features and applications to internal leadership and government stakeholders.
Sep 2018 — Sep 2023
Systems Engineering · Secure Environments
Systems Engineer
Accenture Federal Services · Supporting NVESD
- Installed, configured, and tested Ageon ISR across internal, customer integration, and test environments running Microsoft Server 2016.
- Patched systems and remediated ACAS findings to improve cyber posture and reduce vulnerabilities.
- Tested Ageon against Windows hardened systems to verify expected functionality and eliminate unintended results.
- Used Jira to manage issues, bug reporting, and feature implementation while supporting software delivery quality.
- Built a Confluence knowledge base containing troubleshooting guides, installation procedures, system requirements, and quick reference documentation.
- Wrote and executed test procedures, documented defects, supported customer demonstrations, and worked closely with cross-functional teams throughout the SDLC.
Sep 2016 — Aug 2018
Systems Administration · ITSM
Systems Administrator III
Five Rivers Services / Lynx Net · Supporting INSCOM
- Provided advanced support and customization for System Center Service Manager to meet mission requirements across different classification networks.
- Managed more than 20 Windows servers hosting the Service Manager suite, ensuring vulnerabilities, patching, and automations remained current and operational.
- Conducted requirements gathering with process owners to configure services aligned to mission goals and user experience needs.
- Administered Active Directory users, groups, computers, Group Policy, virtual machines, snapshots, and domain controllers at enterprise scale.
- Reviewed security and application logs, supported change requests, and managed patch planning for improved compliance and availability.
- Performed DNS, DHCP, Windows Server, Dameware, and RDS support activities to resolve escalated Tier III issues.
Jul 2014 — Aug 2016
Network Operations · Army Enterprise Support
Network Analyst
United States Army Europe
- Oversaw LAN, CAN, and FAN network management, technical operations, installations, repairs, and architecture modifications using NSS Remedy and SPECTRUM.
- Supported NIPR/SIPR network architecture implementation and modification while maintaining minimal downtime and positive customer outcomes.
- Maintained DoD baseline configurations and performed QA/QC procedures to ensure operability, efficiency, and networking standards compliance.
- Resolved critical connectivity issues, restored network availability, and personally processed over 1,000 trouble tickets while supervising over 2,800 more.
- Conducted inventory audits of more than 200 hardware and software assets and contributed to enterprise management architecture diagrams across three security enclaves.
- Tested GOTS and COTS products for integration, interoperability, and runtime compliance while providing configuration guidance to system administrators.
Jul 2012 — Jun 2014
Tier II Support · Security Operations
Tier II Customer Support Technician
United States Army Europe
- Managed BMC/NSS Remedy ticket activity, performed Active Directory administration, and supported enterprise procedures and standards development.
- Executed diagnostics, troubleshooting, backup and recovery, USMT migrations, and workstation reimaging using SCCM.
- Installed and tested Cisco switches, reconfigured network devices, rebuilt fiber and CAT6 connections, and created a network tunnel between partner and U.S. military networks.
- Implemented BitLocker on more than 1,000 systems to strengthen endpoint data protection.
- Single-handedly reimaged over 190 computers with zero data loss during lifecycle replacement efforts.
- Trained 7 personnel in Security+ concepts, improving unit DoD 8570 compliance from 33% to 83%.
May 2009 — Jun 2012
Network & Systems Administration
Network and Systems Administrator
United States Army
- Analyzed, installed, modified, and designed information technology networks and systems supporting operational missions.
- Installed CAT6 and fiber optic infrastructure, delivered VoIP telephony services, and provided diagnostics, backup, and troubleshooting support.
- Managed network devices with SNMP and SolarWinds and administered Active Directory users and computer objects.
- Led network, hardware, and software projects to support IAVA-compliant information systems and prepared technical documentation to agency and command standards.
- Established secure voice and data networks at an Iraqi oil refinery, helping increase productivity from 43% to 87% through better IP schemes and redundancy planning.
- Supported 400+ users and expanded infrastructure across four buildings through large-scale fiber, CAT6, switch, and Cisco IP phone deployments.
Nov 2006 — Apr 2009
Local IT Support · Endpoint Administration
Local IT Support
T-Mobile (Franchise)
- Administered a local area network, baselined Windows XP computers, and managed routers and hubs supporting office growth.
- Administered user accounts and shared folder permissions while reinforcing separation of duties and access control.
- Maintained patching levels, antivirus definitions, and endpoint readiness across the local environment.
// 04
Credentials & Qualifications
Clearance
TS/SCI with CI Polygraph
Trusted to work in classified and high-security environments where precision, discipline, and operational reliability are essential.
Certification
CompTIA Security+ CE
Security+ CE supports Mario’s background in vulnerability reduction, endpoint protection, access control, and secure systems operations across federal missions.
Professional Development
Project Management Professional (PMP)
LinkedIn reflects Project Management Professional study through Accumentum®, reinforcing structured delivery, stakeholder coordination, and leadership capability.
Platform Expertise
ITSM, QA, Windows & Network Tooling
Hands-on experience with Remedy, SPECTRUM, Active Directory, Jira, Confluence, TestRail, SCSM, SCCM, SolarWinds, Windows Server, DNS, DHCP, and Cisco environments.
// 05
Technical Skills
// QA & Delivery
Quality Leadership
QA Strategy & ExecutionCore
Automation FrameworksAdvanced
CI/CD Pipeline SupportStrong
Performance & Security TestingStrong
// Systems & Infrastructure
Enterprise Administration
Windows System AdministrationCore
Active DirectoryCore
DNS / DHCP / Server OperationsAdvanced
Endpoint SecurityAdvanced
// ITSM & Support Operations
Service Delivery
Remedy / SPECTRUMCore
Tier III TroubleshootingAdvanced
SCSM / SCCM AdministrationStrong
User Account ManagementStrong
// Networking & Collaboration
Operations Support
Network AnalysisAdvanced
Cisco Switching / VoIPStrong
Jira / Confluence / TestRailCore
Stakeholder CommunicationAdvanced
// 06
Let’s Put Mario To Work
Best aligned for QA management, systems engineering, IT service management, Windows infrastructure, cybersecurity support, vulnerability remediation, enterprise network operations, and technical leadership roles supporting federal, defense, and other high-accountability environments.
// 07
Education
Accumentum®
Project Management Professional (PMP)
LinkedIn reflects PMP-related study through Accumentum®, supporting Mario’s continued growth in structured leadership and program delivery.
University of Maryland University College
Cyber Security / Information Systems Studies
Academic background in cybersecurity and information systems complements extensive hands-on experience across systems administration, network operations, QA, and federal mission support.
Technical Training
Microsoft, Cisco & Service Management Training
Professional training includes System Center 2012 Service Manager, Microsoft Certified IT Professional coursework, Cisco Certified Network Associate coursework, and Information Systems Operator-Analyst training.
Additional Development
Security & Language Readiness
Additional preparation includes Security+ certification alignment, advanced Spanish language capability, and technical training supporting secure global operations.
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