Years of Experience
Resume and LinkedIn materials position Natara as a long-tenured communications and support professional across secure government environments.
TS/SCI · Available for mission-critical communications leadership and delivery
Natara
Fonseca
// Unified Communications · Video Teleconferencing · Secure Video Operations · VIP Support
TS/SCI-cleared Unified Communications and Video Teleconferencing professional with 16+ years supporting mission-critical, high-visibility communications for Department of Defense and senior government environments. Experienced across DISA GVS, DVTC, VoIP/UC platforms, COMSEC-enabled classified video, executive conferencing, incident response, preventative testing, and process improvement. Brings an MBA in Project Management, CompTIA Security+ CE, and a disciplined record of reliable service delivery under pressure.
DISA GVS / DVTC / VoIP COMSEC-Enabled Classified Video VIP & Executive Conferencing Incident Management & Service Restoration Security+ CE
16+Years supporting secure, high-visibility communications operations
TS/SCIActive clearance supporting classified and executive environments
10Documented roles across DoD, Joint Staff, Army, Navy, and WHCA-related work
250+Cellular devices managed in telecom support operations at Fort Monroe
// 01
By the Numbers
Active Clearance
Supports a profile centered on classified communications, mission readiness, secure service delivery, and trusted execution.
Documented Roles
Career history spans Pentagon support, DISA GVS, WHCA-related work, Joint Staff, TRADOC, Navy support, and service desk operations.
Devices Managed
Fort Monroe telecom support included management of more than 250 cellular devices alongside billing, contracts, and service optimization.
// 02
Operational Highlights
Classified Video & COMSEC Support
Supported classified video operations with working knowledge of COMSEC / KEYMAT device integration, including KG-194 and KIV-7 context, while coordinating restoration actions and status communications for secure video environments.
COMSEC / KEYMAT KG-194 / KIV-7 Classified Video Service Restoration
VIP & Executive Conferencing Readiness
Provided direct support for high-stakes, executive communications environments, including VIP readiness, conference setup, connectivity validation, and live-session reliability for senior government leadership.
VIP Readiness Conference Operations Live Troubleshooting Mission Continuity
Unified Communications Service Delivery
Delivered end-to-end UC/VTC support across scheduling, testing, diagnostics, incident management, preventative maintenance, and real-time audio / video monitoring to keep conferencing environments operational and dependable.
DISA GVS DVTC / VoIP Cisco TMS Trouble Tickets
Operational Process Improvement
Repeatedly identified process gaps, documented operational risk, developed better support procedures, created training guides, and contributed to standardized workflows that improved service continuity and end-user experience.
Risk Documentation Status Reporting SOPs / Guides Workflow Improvement
// 03
Experience
Jul 2025 – Present
Current
Deputy Project Manager
The Joint Staff · Pentagon City, VA
- Current role positioned above a long history of technical execution in secure government communications environments.
- Represents progression from hands-on VTC / UC operations into broader leadership and operational management responsibilities.
Jun 2023 – May 2025
DISA
GVS / VTC Engineer
Defense Information Systems Agency · Alexandria, VA
- Delivered end-to-end technical support for Global Video Services and enterprise VTC / UC services, including diagnostics, troubleshooting, restoration actions, and incident follow-through.
- Supported classified video with COMSEC / KEYMAT integration awareness and coordinated outages, mitigation actions, and timelines with GVS representatives and senior DoD stakeholders.
- Applied UC and network-infrastructure knowledge across architecture, protocols, interoperability, testing, security, and reliability to reduce recurring failures and maintain readiness.
Jan 2023 – Jun 2023
WHSR / WHCA
Video Communications Engineer
White House Communications Agency · Washington, DC
- Provided expert support for classified studio VTC operations, including coordination, scheduling, troubleshooting, and session management in high-stakes environments.
- Supported VIP readiness and in-room setup for senior leadership engagements to ensure secure connectivity and audio / video quality prior to live meetings.
- Documented operational risk and recommended workflow improvements tied to process refinement and video-operations renovation efforts.
Jan 2020 – Jan 2023
Pentagon
Support Technician T3 (G/3/5/7)
Headquarters Department of the Army · Arlington, VA
- Managed executive conference rooms and coordinated classified / unclassified point-to-point and multipoint VTC sessions using Cisco TMS and related tools.
- Validated connectivity, monitored live session performance, performed preventative maintenance, and escalated faults promptly to leadership.
- Created incident tickets and detailed VTC incident reporting to improve troubleshooting, root-cause awareness, and service continuity.
Nov 2018 – Dec 2019
Navy Support
Sr. AV / Telephony Administrator
Center of Naval Analysis HQ · Arlington, VA
- Performed complex support across classified and unclassified AV and telephony environments, often independently and with minimal supervision.
- Delivered end-user support for integrated and portable AV systems, IP phones, conference support, mobile-device accounts, and user enablement.
- Created SOP-based training guides and consulted users on voice, video, web-conferencing, and unified-communications options aligned to mission needs.
Dec 2015 – Nov 2018
SECARMY Support
VTC Network Engineer II
Pentagon / Joint Service Provider · Arlington, VA
- Coordinated and operated day-to-day VTC network services, including in-house video distribution, planning, design, and implementation support for new and modified UC / VTC resources.
- Worked across policies, procedures, requirements analysis, special projects, and executive meetings while supporting short- and long-term IT / UC / VTC plans.
- Used incident-management and agile-oriented practices to strengthen responsiveness, coordination, and delivery in highly visible Pentagon support operations.
Apr 2015 – Dec 2015
Joint Staff
Telecommunications Technician II
The Joint Staff J7 · Suffolk, VA
- Scheduled and supported VTCs for day-to-day operations and large events, configured remote connectivity, and operated multipoint bridges for distributed support.
- Recorded conferences, supported conference-room AV operations, guided users through request processes, and instructed them on procedures and equipment use.
- Worked with routing and control platforms including Extron, AMX, Tandberg, and Crestron-class systems.
Mar 2012 – Aug 2014
TRADOC
VTC Facilitator
US Army TRADOC · Fort Eustis, VA
- Coordinated VTC operations for day-to-day support, training events, and conference-room AV support across Army locations.
- Tested and operated multipoint services, supported in-house distribution, instructed users, and worked with Extron, AMX, Tandberg, and Crestron equipment.
- Helped identify operational risks and recommend controls that mitigated issues in TRADOC video-support environments.
Jun 2011 – Sep 2011
Telecom Support
Telecommunication System Analyst I
US Army · Fort Monroe, VA
- Managed telecom contract databases and inventories for more than 250 cellular devices while validating usage, optimizing service plans, and consolidating billing and budget records.
- Coordinated tenant moves, cabling services, work orders, contractor support, and funding execution while ensuring service delivery aligned with DoD and Army standards.
- Supported trouble-desk operations and served as a primary liaison for troubleshooting vulnerability-mitigation procedures and telecom service requirements.
Jun 2009 – May 2011
Service Desk
Office Automation Specialist
Fort Monroe Army Post · NEC
- Supported service-desk operations, tracked work orders, assisted Tier 1 / Tier 2 support functions, and provided technical assistance for computer-related issues.
- Trained new personnel, managed correspondence and supply workflows, assembled training materials, and maintained operational reporting artifacts.
- Contributed to risk and vulnerability reporting, status documentation, and process improvement activity supporting agency users and systems.
// 04
Credentials & Qualifications
Security
CompTIA Security+ CE
Completed through Accumentum in February 2026 and listed across both source documents as a current security credential.
Clearance
Active TS/SCI Clearance
Active TS/SCI clearance aligned to secure communications, classified video, and senior government mission environments.
Communications
DISN / Video Teleconference Trained & Certified
Resume materials list Defense Information System Network and video teleconference training and certification among core accomplishments.
Leadership
MBA, Project Management
Saint Leo University MBA complements a deeply operational technical background with structured planning, execution, and process-management discipline.
// 05
Technical Skills
// UC / VTC Operations
Secure Communications Delivery
DISA GVS / DVTC / VoIPCore
Cisco TMS & Session CoordinationCore
Preventative Testing & ReadinessAdvanced
Multipoint Conferencing SupportAdvanced
// Classified Environments
Secure Video & Access Context
COMSEC / KEYMAT SupportAdvanced
KG-194 / KIV-7 AwarenessStrong
VIP / Executive SupportCore
Classified Studio OperationsAdvanced
// AV / Telephony
Platforms & User Support
AV / Telephony EnvironmentsCore
Extron / AMX / Crestron / TandbergAdvanced
IP Phones & Mobile EnablementStrong
End-User Training & GuidanceAdvanced
// Operations Discipline
Process, Tickets & Documentation
Incident ManagementCore
Status Reporting & Risk DocumentationAdvanced
SOPs / Training GuidesStrong
Project & Process CoordinationAdvanced
// 06
Let’s Put Natara To Work
Best aligned for secure unified communications, video teleconferencing, classified video support, executive conferencing, service restoration, and operations roles that require calm execution, disciplined troubleshooting, and trusted delivery in high-visibility environments.
LinkedIn: linkedin.com/in/natara-fonseca
Location: Alexandria, Virginia
// 07
Education
Graduate
MBA, Project Management
Saint Leo University · Completed 2017
Undergraduate
BBA, IT Management
ECPI University · Completed 2013
Associate
AS, Network & Security Management
Completed 2011
Continuing Credential
CompTIA Security+ CE
Accumentum · February 2026
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