- Blueprint domain 1, 7% of the exam.
- Describe the ServiceNow Platform and the capabilities and services it provides at an administrator level.
- Explain the ServiceNow instance.
- Use Next Experience Unified Navigation and recognize applications that are available to all users, such as Self Service.
ServiceNow Certification Training Course
ServiceNow Certified System Administrator (CSA) Certification Training Course
Accumentum’s ServiceNow CSA training prepares administrators to configure, implement, and maintain a ServiceNow instance. The course follows the six domains in ServiceNow’s CSA exam blueprint, from navigation and forms to access control, data imports, and update sets.
Course focus: Platform overview and navigation, instance configuration, configuring applications for collaboration, self service and automation, database management and platform security, and data migration and integration, mapped to ServiceNow’s Certified System Administrator exam blueprint (updated January 2026).
Course Overview
Learn to configure, implement, and maintain a ServiceNow instance the way the CSA blueprint describes it.
The ServiceNow Certified System Administrator (CSA) Certification Training Course with Accumentum is built for people who will configure, implement, and maintain the ServiceNow system. ServiceNow states that the certification validates the ability to navigate the platform, configure applications, manage databases, and implement self service and automation, and that certified individuals handle data migration, integrations, and customizations.
The course follows the six domains in ServiceNow’s CSA exam blueprint: Platform Overview and Navigation, Instance Configuration, Configuring Applications for Collaboration, Self Service and Automation, Database Management and Platform Security, and Data Migration and Integration. Time in class tracks the blueprint weights, so Database Management and Platform Security (30% of the exam) gets the most attention.
Instruction stays on administrator work: lists and filters, form configuration, notifications, the service catalog and knowledge base, access control, importing data, and update sets. Scenarios are practiced the way an administrator would handle them on a live instance.
ServiceNow recommends its Welcome to ServiceNow and ServiceNow Administration Fundamentals courses to prepare for the CSA exam. Accumentum’s course is structured exam preparation that sits alongside that path. It does not replace ServiceNow’s own training or eligibility steps.
Course Objectives
Build CSA exam readiness and everyday ServiceNow administrator skills.
01
Navigate and configure the instance
Explain the ServiceNow Platform and instance, use Next Experience Unified Navigation, install applications and plugins, and personalize and customize the instance.
02
Configure collaboration and self service
Set up lists, forms, templates, task management, Visual Task Boards, dashboards, and notifications, then configure knowledge, the service catalog, Workflow Studio, and Virtual Agent.
03
Protect data and control access
Work with the data schema, access control, CMDB and CSDM, Security Center, and the Shared Responsibility Model.
04
Import data and extend the platform
Use transform maps to relate import set fields to fields in an existing table, and work with UI policies, business rules, system update sets, and scripting in ServiceNow.
Who Should Attend
- ServiceNow administrators who configure and maintain an instance day to day.
- ITSM analysts and platform support staff who own lists, forms, catalog items, and user support on the Now Platform.
- IT professionals moving into ServiceNow administration who want blueprint coverage, not only click path demos.
- Team members preparing for the CSA exam who want structured, expert-led exam preparation.
Prerequisites
- There are no Accumentum enrollment prerequisites, but the course assumes you can work in a ServiceNow style web interface.
- ServiceNow lists this recommended experience for CSA candidates: industry experience with database concepts and system management, a system administrator role or access to ServiceNow administrative applications, some knowledge of IT help desk processes and incident, problem, and change workflows, and three to six months of experience using or maintaining a ServiceNow instance.
- ServiceNow recommends its Welcome to ServiceNow and ServiceNow Administration Fundamentals courses. Check ServiceNow’s CSA exam blueprint for the current registration steps.
- Plan to maintain the credential after you pass. ServiceNow says to maintain the certification by completing annual maintenance exams (deltas) and paying the yearly Certification Maintenance Program fee.
Pathway Map
The ServiceNow CSA training course follows the six blueprint domains in order.
Each module matches one domain in ServiceNow’s January 2026 CSA exam blueprint, so your study time lines up with the way the exam is weighted.
Course Content
- Blueprint domain 2, 10% of the exam.
- Install applications and plugins.
- Personalize and customize the instance.
- Work with the common user interfaces in the platform.
- Blueprint domain 3, 20% of the exam.
- Use lists, filters, and tags, and explain list and form anatomy, form configuration, form templates, saving options, and advanced form configuration.
- Support task management, including the My Groups Work list of tasks assigned to a group but not yet to an individual, and use Visual Task Boards.
- Work with visualizations, dashboards, and Platform Analytics, and configure notifications.
- Blueprint domain 4, 20% of the exam.
- Configure Knowledge Management.
- Configure the Service Catalog, including variable types such as Multiple Choice, Single Line Text, and Select Box.
- Work with Workflow Studio and Virtual Agent.
- Blueprint domain 5, 30% of the exam and the largest domain.
- Explain the data schema.
- Apply application and access control.
- Import data, including transform maps, which determine relationships between fields in an import set and fields in an existing table.
- Describe CMDB and CSDM, Security Center, and the Shared Responsibility Model.
- Blueprint domain 6, 13% of the exam.
- Work with UI policies and business rules.
- Work with system update sets.
- Understand scripting in ServiceNow, which uses JavaScript.
Course Features
Built for practical ServiceNow administration and CSA exam preparation.
Expert-Led Sessions
Live virtual sessions that walk through administrator tasks for lists, forms, catalog variables, data imports, access control, and update sets.
Blueprint-Mapped Materials
Study materials organized by the six CSA blueprint domains and weighted the same way ServiceNow weights the exam.
Hands-On Scenarios
Practice the configuration decisions ServiceNow administrators make on a working instance.
Exam Readiness Review
Guidance on the exam format, including multiple select items, which get no partial credit, plus domain review before you schedule.
Certification Exam
Prepare for the ServiceNow Certified System Administrator exam.
CSA Exam Readiness
Accumentum’s ServiceNow CSA course prepares you to configure, implement, and maintain a ServiceNow instance across all six blueprint domains before you schedule the exam.
The ServiceNow Certified System Administrator exam confirms that you have the knowledge and skills to configure, implement, and maintain the ServiceNow system. ServiceNow updated the CSA exam blueprint in January 2026.
The exam has 60 questions and a 90 minute time limit. Questions are multiple choice (one correct answer) or multiple select (the question states how many answers to choose). Multiple select questions get no partial credit. ServiceNow compares your total score to a predetermined cut score that it does not publish and that is not always 70%.
Domain weights are Platform Overview and Navigation 7%, Instance Configuration 10%, Configuring Applications for Collaboration 20%, Self Service and Automation 20%, Database Management and Platform Security 30%, and Data Migration and Integration 13%.
You take the exam at a Pearson test center or online with OnVUE. Once you register, you have 90 days to schedule and complete the exam. Candidates who pass receive a Credly digital badge. To maintain the certification, ServiceNow says to complete annual maintenance exams (deltas) and pay the yearly Certification Maintenance Program fee.
Accumentum is an independent training provider. ServiceNow sets and changes exam rules, fees, and policies, so confirm current details in ServiceNow’s CSA exam blueprint before you register.
Exam Blueprint
Every CSA domain, in ServiceNow's words.
ServiceNow's CSA Mainline Exam Blueprint, updated January 2026, lists six domains with their weights and sub-topics. We've copied them exactly. ServiceNow notes that the listed sub-skills should NOT be considered an all-inclusive list of the exam content.
Domain 1: Platform Overview and Navigation (7%)
- ServiceNow Platform overview
- Platform capabilities and services
- The ServiceNow Instance
- Next Experience Unified Navigation
Domain 2: Instance Configuration (10%)
- Installing applications and plugins
- Personalizing/customizing the instance
- Common user interfaces in the Platform
Domain 3: Configuring Applications for Collaboration (20%)
- Lists, Filters, and Tags
- List and Form anatomy
- Form Configuration
- Form templates and saving options
- Advanced Form Configuration
- Task Management
- Visual Task Boards (VTBs)
- Visualizations, Dashboards, and Platform Analytics
- Notifications
Domain 4: Self Service & Automation (20%)
- Knowledge Management
- Service Catalog
- Workflow Studio
- Virtual Agent
Domain 5: Database Management and Platform Security (30%)
- Data Schema
- Application/Access Control
- Importing Data
- CMDB and CSDM
- Security Center
- Shared Responsibility Model
Domain 6: Data Migration and Integration (13%)
- UI Policies
- Business Rules
- System update sets
- Scripting in ServiceNow
Who It Is For
Is CSA the right fit for you?
ServiceNow says the exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified System Administrator. It confirms you can configure, implement, and maintain the ServiceNow system.
ServiceNow recommends its Welcome to ServiceNow and ServiceNow Administration Fundamentals courses, and says exam questions are based on official ServiceNow training materials and product documentation. Our course works alongside those, and it doesn't replace them.
ServiceNow's recommended experience, verbatim
- Industry experience with database concepts and system management.
- System administrator role and/or access to ServiceNow administrative applications and modules.
- Some knowledge of IT Help Desk processes and the incident, problem, and change workflows are also helpful.
- Three to six months of experience using and/or maintaining a ServiceNow instance.
Exam Format
CSA at a glance.
Exam details
- Questions: 60
- Length: 90 minutes
- Types: multiple choice (single answer) and multiple select
- Delivery: a Pearson test center or online with OnVUE
- Result: conditional pass or fail shown right away
- Cut score: predetermined and not publicly shared
Multiple choice questions have at least three possible responses. Multiple select questions have at least four, and the question tells you how many to pick. You have to select ALL correct responses, because partial credit isn't given.
Each question is worth one point, and your total is compared to the cut score. ServiceNow says that score is not always 70%. Your result report shows the percentage you got right in each section, but those numbers don't decide the pass and shouldn't be averaged.
Policies
Registration, retakes and maintenance.
Registering is paying, and you can register at any time. Learning credits and credit cards are accepted, and completing expert-led training from ServiceNow includes one free exam attempt.
Once you register, you have 90 days to schedule and complete the exam. If you don't finish in 90 days, the registration expires and you pay the full fee again. Exam fees are non-refundable.
If you don't pass, the retake policy requires a waiting period between attempts and a fee for each attempt. ServiceNow's Credentialing Program Guide has the full details.
To keep the certification, you complete annual maintenance exams (deltas) and pay the yearly Certification Maintenance Program (CMP) fee. Passing also earns a Credly digital badge.
ServiceNow offers reasonable accommodation for individuals with disabilities or English as a Second Language.
Study Plan
How we prepare you for CSA.
We start with Platform Overview and Navigation and Instance Configuration. They're only 17% combined, but everything else builds on them.
Next we move to Database Management and Platform Security, the biggest domain at 30%. We spend the most lab time on data schema, access control, importing data and the CMDB.
Then we cover Configuring Applications for Collaboration and Self Service & Automation, 20% each. Forms, lists, notifications, the Service Catalog and Knowledge Management get hands-on practice in an instance.
We follow with Data Migration and Integration at 13%, including UI Policies, Business Rules and update sets.
In the final week we take timed 60-question practice and drill multiple select questions, since there's no partial credit. ServiceNow says study materials posted elsewhere online aren't official, so we stick to its documentation and training.
Career Outlook
Where CSA can take you.
CSA is aimed at people who run and configure ServiceNow instances, so we use the closest BLS occupation as a reference.
Per the U.S. Bureau of Labor Statistics, network and computer systems administrators earned a median annual wage of $99,130 in May 2025. Treat it as a reference point and not a promise. Location, experience and the employer drive what any one person earns. Source: BLS Occupational Outlook Handbook.
Funding
Ways to pay for CSA training.
Paying on your own? CSA prep is eligible for PathPay, our monthly payment plan. Terms of 3, 4 and 6 months carry no added fee. 9, 12 and 18 month terms add 5%, 10% and 15%. Course access opens when your first payment clears.
Our funding page lists every other way to pay, and you can always talk with us or email info@accumentum.net before you enroll.
Frequently Asked Questions
How Accumentum’s ServiceNow CSA course fits the exam blueprint, who it is for, how the exam works, and what ServiceNow requires to keep the credential.
ServiceNow says the Certified System Administrator (CSA) exam confirms you have the knowledge and skills to configure, implement, and maintain the ServiceNow system. The certification validates the ability to navigate the platform, configure applications, manage databases, and implement self service and automation.
ServiceNow lists 60 questions in 90 minutes. Questions are multiple choice or multiple select, and multiple select questions tell you how many answers to choose. Multiple select questions get no partial credit.
ServiceNow compares your total score to a predetermined cut score. ServiceNow does not publish that score and states that it is not always 70%. The domain percentages on your result report show how you did in each area but do not decide the result.
Platform Overview and Navigation (7%), Instance Configuration (10%), Configuring Applications for Collaboration (20%), Self Service and Automation (20%), Database Management and Platform Security (30%), and Data Migration and Integration (13%). The six Accumentum modules follow these domains in order.
ServiceNow recommends industry experience with database concepts and system management, a system administrator role or access to ServiceNow administrative applications, some knowledge of IT help desk processes and incident, problem, and change workflows, and three to six months of experience using or maintaining a ServiceNow instance.
No. ServiceNow recommends its Welcome to ServiceNow and ServiceNow Administration Fundamentals courses for CSA candidates. Accumentum’s course is exam preparation that works alongside that path. Check ServiceNow’s CSA exam blueprint for the current registration steps.
Registering is paying for the exam. From the My Exams page you are directed to Pearson, where you choose a Pearson test center or online delivery with OnVUE. You must schedule and complete the exam within 90 days of registering.
ServiceNow says to maintain the certification by completing annual maintenance exams, called deltas, and paying the yearly Certification Maintenance Program fee.
ServiceNow administrators, ITSM analysts, platform support staff, and IT professionals moving into ServiceNow administration who want structured preparation for the CSA exam.
No. ServiceNow awards the certification when you pass the CSA exam. Accumentum is an independent training provider, and ServiceNow sets the exam rules, fees, and policies.
90 days to schedule and complete it. After that the registration expires and you pay again.
No. You have to select all the correct responses to get the point.
Yes. There's a waiting period between attempts and you pay for each one. ServiceNow's Credentialing Program Guide has the details.
Yes. ServiceNow says official practice exams are available through MeasureUp.
Yes. CSA prep is eligible for PathPay. Terms of 3, 4 and 6 months add no fee, and longer terms add 5% to 15%.
Enrollment
Enroll in the ServiceNow CSA Certification Training Course with Accumentum.
Use Accumentum’s registration page to enroll in the ServiceNow Certified System Administrator (CSA) Certification Training Course. Select the course, your funding option, and how you heard about Accumentum, then submit.
You will work through all six CSA blueprint domains with an instructor, practice administrator tasks on realistic scenarios, and review the exam format before you register with ServiceNow.
For course dates and enrollment help, visit the registration page or contact Accumentum.
Get ready to run a ServiceNow instance with CSA training.
Prepare for the ServiceNow Certified System Administrator exam while you build the configuration, security, and data skills administrators use every day.