Microsoft Collaboration Communications Systems Engineer Associate

Overview

Microsoft Collaboration Communications Systems Engineer Associate is a Microsoft credential. Prepare for Exam MS-721, covering Teams Phone, meetings, Teams Rooms, and certified devices. This PathKey™ guide summarizes the domains, format, cost signals, eligibility, and renewal pattern so you can decide before you book. Accumentum is an Army CA and Air Force COOL Approved Vendor. We teach preparation for the Microsoft exam. Microsoft sets exam content, fees, and policies.

Accumentum is an Army CA and Air Force COOL Approved Vendor. We teach preparation for the Microsoft exam. Microsoft sets exam content, fees, and policies.

Who it is for

• Collaboration communications systems engineers who plan and run Teams Phone, meetings, Rooms, and certified devices.
• Engineers who work with Teams administrators, identity and access admins, Microsoft 365 admins, facilities, network, security, device makers, and telephony providers.
• Professionals with fundamentals in networking, telecommunications, meeting room AV, and identity and access management.

Exam domains

Weights follow the official outline.

1. 01

   Plan and design Teams meetings

   Plan for Teams meetings, webinars, and town halls, Plan meeting policies, settings, and PSTN audio conferencing, and Recommend when to use Teams Premium and Microsoft 365 Copilot.

2. 02

   Plan Teams Phone and PSTN connectivity

   Identify licensing and PSTN connectivity requirements for Teams Phone, Plan Operator Connect, Calling Plans, Shared Calling, SMS, and phone number scenarios, and Design call flows for auto attendants and call queues, and plan dynamic emergency calling.

3. 03

   Plan Teams-certified device solutions

   Recommend room configurations including BYOD based on space and business needs, Choose Teams Rooms Basic or Pro and Windows or Android platforms, and Recommend certified devices, components, and interoperability options such as CVI and guest join.

4. 04

   Prepare the network for Teams

   Evaluate network readiness and use Network planner for Teams, Specify QoS requirements, Media Bit Rate, network topology, and roaming policy, and Recommend when to use Enterprise CDN.

5. 05

   Configure and manage Teams meetings

   Create and manage meeting policies and settings, Configure meeting features including apps, polls, Q and A, breakout rooms, and Teams Premium features, and Create meeting templates and controlled-content meeting policies.

6. 06

   Configure Audio Conferencing, webinars, and town halls

   Configure Audio Conferencing bridges, numbers, and toll-free options, Configure webinar roles, access, policies, and attendee interaction, and Configure town hall settings, Microsoft eCDN, and advanced town hall features.

7. 07

   Create and configure Teams Phone policies

   Create dial plans, calling policies, call park, caller ID, IP Phone, mobility, and voicemail policies, Configure call hold, outbound restrictions, inbound blocking, and unassigned number routing, and Create compliance recording and Shared Calling policies.

8. 08

   Auto attendants, call queues, and emergency calling

   Create resource accounts, assign licenses and numbers, and build auto attendants and call queues, Configure routing methods, business hours, Music on Hold, callback, and the Queues app, and Configure emergency calling locations, LIS, emergency policies, and validate emergency addresses.

9. 09

   Assign licenses, numbers, and calling features

   Assign Teams Phone Standard licenses, Calling Plans, and phone numbers in the admin center or with PowerShell, Assign policies and policy packages, including group policy assignment, and Configure Cloud Voicemail, group call pickup, call forwarding, simultaneous ring, delegation, and private lines.

10. 10

    Configure and manage Direct Routing

    Configure SBC connectivity, PSTN gateways, usage records, voice routes, and voice routing policies, Validate SBC connectivity and identify use cases for Location-Based Routing and Local Media Optimization, and Configure trunk translation, on-network conferencing, SBA policies, and phone number inventory.

Exam format and cost

Questions

Confirm on the vendor site

Duration

Confirm on the vendor site

Format

Confirm question format on the vendor outline

Passing score

Confirm the passing score on the vendor site

Cost

Confirm the current exam fee on the vendor site before you register

Delivery

Pearson VUE test center or online where the vendor offers it

Languages

Confirm available languages on the vendor site

Experience and eligibility

Fundamental understanding of networking, telecommunications, audio and visual meeting room technologies, and identity and access management. Proficiency managing collaboration solutions with Teams admin center, Teams Rooms Pro Management portal, PowerShell, and Call Quality Dashboard.

Renewal

Renewal rules for Microsoft Collaboration Communications Systems Engineer Associate are set by Microsoft. Many credentials use a multi-year cycle with continuing education, a renewal fee, or a newer exam. Confirm the current cycle on the vendor site.

Roles this credential fits

• Teams Phone and PSTN connectivity, meetings and webinars, town halls, Teams Premium, Teams Rooms, certified devices, network readiness, and Call Quality Dashboard.
• Collaboration Communications
• Teams standardizing on this credential for hiring or compliance

Official sources

• Microsoft credentials

Always confirm fees, dates, and eligibility on the vendor site before you register. Vendors change outlines and prices without notice.