- Plan for Teams meetings, webinars, and town halls.
- Plan meeting policies, settings, and PSTN audio conferencing.
- Recommend when to use Teams Premium and Microsoft 365 Copilot.
- Recommend meeting types and policy assignment methods, including policy packages.
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS-721)
Microsoft Collaboration Communications Systems Engineer Associate Certification Training Course MS-721
Prepare for Exam MS-721: Collaboration Communications Systems Engineer, which leads to Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate. Accumentum maps the course to Microsoft published skills measured.
Course focus: Teams Phone and PSTN connectivity, meetings and webinars, town halls, Teams Premium, Teams Rooms, certified devices, network readiness, and Call Quality Dashboard.
Course Overview
Plan, configure, and manage Teams Phone, meetings, Rooms, and certified devices.
Accumentum Microsoft Collaboration Communications Systems Engineer Associate Certification Training Course (MS-721) prepares collaboration communications systems engineers for Exam MS-721, which leads to Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
Microsoft audience plans, deploys, configures, maintains, and troubleshoots collaboration communication systems that include Microsoft Teams Phone, Teams meetings, webinars, town halls, Teams Premium, Microsoft 365 Copilot, Microsoft Teams Rooms, flexible workplaces, and other certified devices. Microsoft expects fundamental understanding of networking, telecommunications, audio and visual meeting room technologies, and identity and access management, plus proficiency with Teams admin center, Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard.
This page uses Microsoft published skills measured. Accumentum does not invent exam prices or unofficial question counts.
Course Objectives
What you will be able to plan, configure, and manage.
01
Plan collaboration systems
Plan Teams meetings, Teams Phone and PSTN connectivity, certified device solutions, and prepare the network for Teams.
02
Meetings, webinars, and town halls
Configure Teams meetings, Audio Conferencing, webinars, and town halls, including Teams Premium related features.
03
Teams Phone
Implement Teams Phone policies, auto attendants, call queues, emergency calling, number assignment, calling features, and Direct Routing.
04
Teams Rooms and devices
Manage Teams Rooms and devices on Windows and Android, optional room features, BYOD spaces, and bookable desks.
Who Should Attend
- Collaboration communications systems engineers who plan and run Teams Phone, meetings, Rooms, and certified devices.
- Engineers who work with Teams administrators, identity and access admins, Microsoft 365 admins, facilities, network, security, device makers, and telephony providers.
- Professionals with fundamentals in networking, telecommunications, meeting room AV, and identity and access management.
- Learners who use Teams admin center, Teams Rooms Pro Management portal, PowerShell, and Call Quality Dashboard and are preparing for Exam MS-721.
Prerequisites
- Fundamental understanding of networking, telecommunications, audio and visual meeting room technologies, and identity and access management.
- Proficiency managing collaboration solutions with Teams admin center, Teams Rooms Pro Management portal, PowerShell, and Call Quality Dashboard.
- Experience working with Teams administrators and related Microsoft 365 workload owners is helpful.
- Confirm any Microsoft stated prerequisites on Microsoft Learn.
Pathway Map
Twelve modules mapped to Microsoft MS-721 published skills.
Skills measured: plan and design collaboration communications systems 20 to 25%. Configure and manage Teams meetings, webinars, and town halls 15 to 20%. Configure and manage Teams Phone 30 to 35%. Configure and manage Teams Rooms and devices 20 to 25%.
1
Plan and design Teams meetings
2
Plan Teams Phone and PSTN connectivity
3
Plan Teams-certified device solutions
4
Prepare the network for Teams
5
Configure and manage Teams meetings
6
Configure Audio Conferencing, webinars, and town halls
7
Create and configure Teams Phone policies
8
Auto attendants, call queues, and emergency calling
9
Assign licenses, numbers, and calling features
10
Configure and manage Direct Routing
11
Manage Teams Rooms and devices
12
Optional room features, BYOD spaces, and bookable desks
Course Content
Twelve modules mapped to Microsoft MS-721 published skills.
- Identify licensing and PSTN connectivity requirements for Teams Phone.
- Plan Operator Connect, Calling Plans, Shared Calling, SMS, and phone number scenarios.
- Design call flows for auto attendants and call queues, and plan dynamic emergency calling.
- Plan Direct Routing, SBC solutions, SBAs, compliance recording, and contact center use cases.
- Recommend room configurations including BYOD based on space and business needs.
- Choose Teams Rooms Basic or Pro and Windows or Android platforms.
- Recommend certified devices, components, and interoperability options such as CVI and guest join.
- Identify resource account, Intune, and AOSP enrollment requirements.
- Evaluate network readiness and use Network planner for Teams.
- Specify QoS requirements, Media Bit Rate, network topology, and roaming policy.
- Recommend when to use Enterprise CDN.
- Configure tenant data upload and reporting labels for Call Quality Dashboard and Call Analytics.
- Create and manage meeting policies and settings.
- Configure meeting features including apps, polls, Q and A, breakout rooms, and Teams Premium features.
- Create meeting templates and controlled-content meeting policies.
- Configure recording and transcription to support Microsoft 365 Copilot and Teams Premium.
- Configure Audio Conferencing bridges, numbers, and toll-free options.
- Configure webinar roles, access, policies, and attendee interaction.
- Configure town hall settings, Microsoft eCDN, and advanced town hall features.
- Configure town halls with Teams, Viva Engage, and Microsoft Stream.
- Create dial plans, calling policies, call park, caller ID, IP Phone, mobility, and voicemail policies.
- Configure call hold, outbound restrictions, inbound blocking, and unassigned number routing.
- Create compliance recording and Shared Calling policies.
- Create resource accounts, assign licenses and numbers, and build auto attendants and call queues.
- Configure routing methods, business hours, Music on Hold, callback, and the Queues app.
- Configure emergency calling locations, LIS, emergency policies, and validate emergency addresses.
- Assign Teams Phone Standard licenses, Calling Plans, and phone numbers in the admin center or with PowerShell.
- Assign policies and policy packages, including group policy assignment.
- Configure Cloud Voicemail, group call pickup, call forwarding, simultaneous ring, delegation, and private lines.
- Configure SBC connectivity, PSTN gateways, usage records, voice routes, and voice routing policies.
- Validate SBC connectivity and identify use cases for Location-Based Routing and Local Media Optimization.
- Configure trunk translation, on-network conferencing, SBA policies, and phone number inventory.
- Troubleshoot Direct Routing in the Teams admin center.
- Configure device settings, updates, and meeting room settings from admin center or Rooms Pro Management portal.
- Deploy common area, user, and conference phones, and configure SIP Gateway.
- Configure Teams Android devices and Teams Rooms on Windows, including XML and Intune requirements.
- Monitor device health and troubleshoot authentication, updates, provisioning, and proximity join.
- Configure HDMI ingest, content camera, Teams casting, proximity join, room remote, and Direct Guest Join.
- Configure hot desking and AI-enabled voice and video capabilities for shared space devices.
- Create room types, manage inventory, assign devices, and set up bookable desks.
- Manage and monitor shared space rooms that include bring-your-own devices.
Course Features
Designed for collaboration communications systems engineers.
Skills-measured map
Twelve modules aligned to Microsoft MS-721 published skill domains.
Teams Phone weighted highest
Configure and manage Teams Phone is the largest published domain at 30 to 35%.
Public exam facts
100 minutes on Microsoft credential page. Pearson VUE. Passing score 700 or greater. No invented prices.
Rooms and devices included
Cover Teams Rooms, Android and Windows devices, BYOD spaces, and bookable desks alongside Phone and meetings.
Certification Exam
Prepare for the official Microsoft MS-721 exam.
MS-721 Exam Readiness
Accumentum MS-721 training prepares engineers to plan, deploy, configure, and troubleshoot Teams collaboration communications systems.
The Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate exam is MS-721. Public facts from Microsoft: 100 minutes, delivered through Pearson VUE, a score of 700 or greater is required to pass, and associate certifications expire annually and can be renewed on Microsoft Learn. Accumentum does not publish unofficial question counts or invented exam prices.
Skills measured: plan and design collaboration communications systems (20 to 25%), configure and manage Teams meetings, webinars, and town halls (15 to 20%), configure and manage Teams Phone (30 to 35%), and configure and manage Teams Rooms and devices (20 to 25%).
Confirm current scheduling, languages, and interactive-item details on Microsoft Learn and Pearson VUE.
Frequently Asked Questions
MS-721 Collaboration Communications Systems Engineer training with Accumentum: scope, audience, skills measured, and public exam facts.
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, by passing Exam MS-721.
Engineers who plan, deploy, configure, maintain, and troubleshoot Teams Phone, meetings, Rooms, and certified collaboration devices.
Plan collaboration systems, configure meetings and events, implement Teams Phone including Direct Routing, and manage Teams Rooms and devices.
Twelve modules mapped to Microsoft published MS-721 skill domains.
Plan and design collaboration communications systems 20 to 25%. Configure and manage Teams meetings, webinars, and town halls 15 to 20%. Configure and manage Teams Phone 30 to 35%. Configure and manage Teams Rooms and devices 20 to 25%.
100 minutes (Microsoft credential page). Pearson VUE. Passing score 700 or greater. No invented prices or unofficial question counts.
Use Accumentum registration for MS-721 training dates and enrollment support. Email info@accumentum.net if you need help.
Enrollment
Enroll in Microsoft Collaboration Communications Systems Engineer Associate Certification Training (MS-721) with Accumentum.
Enroll in Accumentum MS-721 training to prepare for Exam MS-721. For course dates and enrollment support, visit Accumentum registration page linked below.
Prepare for MS-721 collaboration communications work.
Plan, configure, and manage Teams Phone, meetings, Rooms, and certified devices.