What Is Salesforce Platform Administrator?

Overview

Salesforce Platform Administrator is a Salesforce credential. Configure, secure and automate Salesforce for the Platform Administrator exam. This PathKey™ guide summarizes the domains, format, cost signals, eligibility, and renewal pattern so you can decide before you book. Accumentum is an Army CA and Air Force COOL Approved Vendor. We teach preparation for the Salesforce exam. Salesforce sets exam content, fees, and policies.

Accumentum is an Army CA and Air Force COOL Approved Vendor. We teach preparation for the Salesforce exam. Salesforce sets exam content, fees, and policies.

Who it is for

• New Salesforce admins with six months or more in an org.
• Accidental admins who inherited Salesforce and want to do it right.
• Business analysts who configure Salesforce for their teams.

Exam domains

Weights follow the official outline.

1. 01

   Configuration and Setup

   15%

   Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings), Distinguish and understand the administration of declarative configuration of the user interface (UI) (for example: UI/UX settings, app menu, list views, global actions, Lightning App Builder), and Given a scenario, demonstrate the proper setup and maintenance of users (user name is unique, locales, working hours, how to distribute licenses, types of licenses, not deleting a user, implications of making inactive, override, assigning feature licenses, management of users with various login methods).
2. 02

   Object Manager and Lightning App Builder

   15%

   Describe the standard object architecture and relationship model (for example: standard object, parent/child, master detail/lookup/junction relationships, record types, Schema Builder), Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields (roll-up summaries, cross object formulas, picklist dependencies, relationship fields), and Given a scenario, determine how to create and assign page layouts, visibility on Lightning page layouts, record types, and business processes for custom and standard objects (quick actions and global actions).
3. 03

   Sales and Marketing Applications

   10%

   Given a scenario, identify the capabilities and implications of the sales process (for example: leads, opportunities, path), Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example: dashboards, lead scoring, Einstein for Sales, opportunity scoring, grading, and home page assistant, forecasting, territory management), and Describe the capabilities of lead automation tools and campaign management (for example: leads, lead convert, lead assignment rules, campaign, and campaign members).
4. 04

   Service and Support Applications

   10%

   Describe the capabilities of case management (for example: case, case assignment rules, and queues), and Given a scenario, identify how to automate case management (for example: support process, case auto-response rules, case escalation, Einstein for Service).
5. 05

   Productivity and Collaboration

   10%

   Describe the capabilities of activity management (tasks, events), Describe the features of Chatter (groups, accessibility to groups, internal/external users), and Describe the capabilities of the Salesforce mobile app (Lightning page, modifying the app, browser, app menu, visibility, branding mobile app, build launchpad).
6. 06

   Data and Analytics Management

   17%

   Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data (Archival, Apex data loader, Import Wizard), Describe the capabilities and implications of data validation tools (duplicate and matching rules, validation rules), and Describe the options available when creating or customizing a report or report type (join objects together, with or without records, renaming the fields, formulas, bucket, join reports, chart settings, hide details, grouping totals, troubleshooting fields at a high level).
7. 07

   Automation

   15%

   Given a scenario, identify the appropriate automation solution based on the capabilities of the tool (escalation rules, case assignment rules, lead assignment rules, default automation user, AI), Describe capabilities, use cases, and configuration for Flow (screen flows, record-triggered flows, autolaunched flows, order of execution), and Describe capabilities, use cases, and configuration for the approval process (criteria for approvers, rejections, approvals).
8. 08

   Agentforce

   8%

   Describe the capabilities and use cases of Agentforce (scenarios about use cases, when it’s appropriate to use AI, security, troubleshooting agent permissions), and Explain how to maintain, update, or install prompts and instructions in Agent Builder (light testing, conversation preview).

Exam format and cost

Questions

Confirm on the vendor site

Duration

Confirm on the vendor site

Format

Multiple choice and related item types (confirm on the vendor outline)

Passing score

68

Cost

200 USD (confirm on the vendor site)

Delivery

Vendor-approved test center or online proctoring (confirm on the vendor site)

Languages

Confirm available languages on the vendor site

Experience and eligibility

Salesforce lists no prerequisite for this exam. It recommends at least 6 months of hands-on admin experience. If you are newer than that, we pair class with guided practice in a free Developer Edition org.

Renewal

Renewal rules for Salesforce Platform Administrator are set by Salesforce. Many credentials use a multi-year cycle with continuing education, a renewal fee, or a newer exam. Confirm the current cycle on the vendor site.

Roles this credential fits

• Setup, security, Object Manager, sales and service apps, data, reports, Flow automation and Agentforce, mapped to the official exam guide.
• Administration
• Teams standardizing on this credential for hiring or compliance

Official sources

• Salesforce credentials

Always confirm fees, dates, and eligibility on the vendor site before you register. Vendors change outlines and prices without notice.