Definition
ITIL Practices are collections of organizational resources, including people, information, technology, and value streams, designed to perform work or achieve an objective. They provide a structured approach to managing IT services, ensuring consistency and efficiency across operations. These practices enable organizations to deliver value to customers by effectively managing their IT infrastructure and services. For instance, an ITIL Practice like Incident Management helps restore normal service operation as quickly as possible after a disruption. This differs from a single tool or technology, as it encompasses processes, people, and procedures. ITIL Practices are foundational concepts within IT service management and are frequently referenced in IT certifications.