Definition
ITIL, or Information Technology Infrastructure Library, is a widely adopted framework of best practices for delivering and managing IT services. It provides a comprehensive set of guidelines and processes designed to align IT services with the needs of businesses. ITIL helps organizations manage risks, improve service quality, and enhance operational efficiency. By implementing ITIL principles, IT teams can ensure that services are reliable, cost-effective, and meet user expectations. For instance, ITIL's incident management process helps quickly restore normal service operations after an IT disruption, minimizing business impact. Unlike purely technical standards, ITIL focuses on the holistic management of IT services throughout their lifecycle. ITIL concepts are frequently tested in project management certifications like CAPM and PMP.