Definition
Manage Direct Routing refers to the process of overseeing and controlling the direct flow of voice and video traffic between an organization's private network and the public switched telephone network (PSTN) or other external communication services. This involves configuring and maintaining Session Border Controllers (SBCs) and related network infrastructure to ensure secure, reliable, and efficient call routing. It matters because effective management prevents unauthorized access, ensures call quality, and optimizes communication costs. For instance, an IT team might configure SBCs to encrypt all traffic between their Microsoft Teams Direct Routing implementation and their chosen carrier. This differs from indirect routing, which relies on a third-party provider to bridge the gap between internal systems and external networks. Understanding manage Direct Routing is crucial for roles covered by certifications like CompTIA Security+ and CISSP.