Definition
Operational remediation refers to the structured process of identifying, analyzing, and correcting issues that negatively impact the performance, security, or availability of IT systems and services. It involves implementing changes or fixes to restore normal operations and prevent recurrence. This practice is crucial for maintaining system integrity, ensuring business continuity, and meeting service level agreements. For instance, a security patch deployed to address a newly discovered vulnerability is a form of operational remediation. Unlike proactive measures like preventative maintenance, remediation addresses existing problems. This concept is fundamental to domains like IT operations management and cybersecurity, often appearing in certifications such as CompTIA Security+ and CySA+.