- Build a strong IT support foundation by learning how help desk, desktop support, field support, and IT operations teams diagnose, prioritize, document, and resolve user-facing technology issues.
- Master a repeatable troubleshooting methodology that includes identifying the problem, establishing a theory, testing the theory, creating an action plan, implementing the solution, verifying functionality, and documenting the resolution.
- Understand how CompTIA A+ Core 1 and Core 2 concepts translate into real workplace tasks, including user intake, ticket triage, escalation, asset support, knowledge-base usage, and professional communication.
- Apply scenario-based exercises that help learners think like support professionals and prepare for performance-based exam questions requiring practical troubleshooting judgment.
CompTIA IT Support Certification Training Course
CompTIA A+ Certification Training Course
Build the practical hardware, software, networking, troubleshooting, security, cloud, and operational support skills needed to launch or advance an IT support career with Accumentum’s CompTIA A+ Training Course.
Course focus: Endpoint support, mobile devices, hardware, networking, virtualization, cloud concepts, operating systems, cybersecurity fundamentals, software troubleshooting, operational procedures, and preparation for CompTIA A+ Core 1 and Core 2.
Course Overview
Develop the hands-on IT support foundation employers expect from entry-level technology professionals.
Start or strengthen your technology career with Accumentum’s CompTIA A+ Certification Training Course. This comprehensive program is designed for aspiring IT professionals, help desk technicians, desktop support specialists, career changers, military-connected learners, and professionals who need a practical foundation in supporting computers, mobile devices, operating systems, users, networks, and secure workplace technology.
CompTIA A+ validates the foundational skills needed for entry-level IT support roles. Accumentum’s course expands beyond basic exam preparation by connecting each concept to real support situations: diagnosing hardware failures, resolving operating system issues, supporting Windows, macOS, Linux, and mobile devices, configuring small office and home office networks, applying security best practices, documenting changes, communicating with users, and escalating technical problems appropriately.
The course aligns with the current CompTIA A+ Core 1 and Core 2 exam structure, including 220-1201 and 220-1202 readiness. Learners build confidence across mobile devices, networking, hardware, virtualization, cloud computing, hardware and network troubleshooting, operating systems, security, software troubleshooting, and operational procedures while learning how these domains appear in help desk, field support, desktop support, IT operations, and junior systems roles.
Through expert-led instruction, applied labs, practical troubleshooting workflows, scenario-based review, exam readiness support, and career-focused learning outcomes, this course helps learners convert technical curiosity into disciplined IT support capability. The result is a clear certification pathway and a practical launch point for advanced training in Network+, Security+, cloud, cybersecurity, systems administration, and related technology tracks.
Course Objectives
Build A+ certification readiness and practical IT support capability.
01
Endpoint Support Skills
Master the practical knowledge needed to install, configure, maintain, and troubleshoot PCs, mobile devices, peripherals, operating systems, applications, and user workstations in business support environments.
02
Exam Preparation
Prepare confidently for CompTIA A+ Core 1 and Core 2 with structured coverage of current exam domains, performance-based expectations, key terminology, troubleshooting scenarios, and certification readiness strategies.
03
Troubleshooting Discipline
Develop a repeatable support methodology for diagnosing hardware, network, software, security, mobile, and operating system problems while documenting findings and communicating clearly with end users.
04
Career-Ready Foundation
Build the technical baseline for help desk, desktop support, field technician, junior system support, and IT operations roles while preparing for future Network+, Security+, cloud, and cybersecurity pathways.
Who Should Attend
- Aspiring IT professionals seeking a practical entry point into help desk, desktop support, field support, IT operations, or technical support roles through Accumentum’s expert-led CompTIA A+ Certification Training Course.
- Career changers moving into technology from customer service, administration, logistics, retail, education, military service, operations, or other nontechnical backgrounds who need a structured technical foundation.
- Current help desk technicians, junior IT staff, technical support representatives, and desktop support specialists who want to validate their skills with a globally recognized vendor-neutral certification.
- Students, veterans, military spouses, workforce development candidates, and early-career professionals preparing for entry-level IT roles and a longer certification pathway that may include Network+, Security+, cloud, and cybersecurity training.
Prerequisites
- No strict prerequisites are required to enroll in Accumentum’s CompTIA A+ Training Course. The course is designed to support motivated beginners as well as professionals with some technical exposure.
- Basic comfort using computers, navigating operating systems, connecting devices, working with internet applications, and following step-by-step technical instructions is helpful but not required.
- CompTIA recommends approximately 12 months of hands-on experience in an IT support specialist job role before attempting the certification exams, but learners can use this course to build toward that level of readiness.
- Students with prior exposure to hardware upgrades, home networking, customer support, troubleshooting, office technology, or entry-level help desk tasks will be especially well positioned to apply the course concepts immediately.
Pathway Map
The CompTIA A+ training course covers the complete IT support foundation.
The curriculum connects Core 1 and Core 2 exam objectives with real-world support workflows across devices, hardware, networks, cloud concepts, operating systems, cybersecurity, troubleshooting, documentation, safety, and professional support practices.
Course Content
Full CompTIA A+ curriculum breakout.
- Learn to support laptops, tablets, smartphones, docking stations, displays, input devices, batteries, cameras, wireless adapters, and accessories used in mobile and hybrid work environments.
- Practice configuring wireless connections, Bluetooth, cellular settings, synchronization options, device pairing, authentication methods, and common mobile productivity features.
- Understand how to identify and resolve mobile hardware, connectivity, display, charging, application, performance, and user access issues using a structured support approach.
- Connect mobile support concepts to Core 1 exam readiness while preparing for real help desk tickets involving remote users, bring-your-own-device scenarios, and endpoint productivity issues.
- Master the function, installation, configuration, and support of motherboards, CPUs, RAM, storage devices, power supplies, cooling systems, display components, expansion cards, printers, scanners, cables, and connectors.
- Learn how to evaluate system requirements, perform upgrades, identify compatibility issues, support peripheral devices, and maintain endpoint hardware safely and efficiently.
- Understand common hardware failure indicators, diagnostic steps, preventive maintenance practices, and support expectations for workstations, laptops, shared devices, and business peripherals.
- Gain practical exam and job readiness by applying hardware knowledge to real troubleshooting scenarios involving slow systems, boot failures, overheating, storage issues, display problems, and printer incidents.
- Develop foundational networking knowledge, including IP addressing, wireless standards, ports, protocols, network devices, cabling, DNS, DHCP, VPNs, firewalls, and small office/home office connectivity.
- Learn how to support basic wired and wireless network configurations, connect endpoints securely, identify connectivity issues, and use common tools such as cable testers, Wi-Fi analyzers, and command-line diagnostics.
- Understand the difference between local network problems, endpoint problems, service interruptions, misconfigurations, and security-related connectivity failures.
- Apply networking concepts to everyday help desk and desktop support situations, including printer connectivity, Wi-Fi access, VPN usage, application access, and network performance tickets.
- Understand virtualization concepts, virtual machines, hypervisors, resource allocation, virtual desktops, sandboxing, and the role of virtualization in support, testing, training, and business continuity.
- Learn cloud computing fundamentals, including SaaS, IaaS, PaaS, public cloud, private cloud, hybrid cloud, shared resources, measured service, elasticity, and common cloud support considerations.
- Explore how cloud applications, identity services, hosted desktops, online storage, and web-based productivity tools affect the work of entry-level IT support professionals.
- Apply cloud and virtualization concepts to realistic support scenarios such as remote application access, virtual desktop troubleshooting, cloud storage synchronization, and account access issues.
- Learn to diagnose and resolve common hardware, printer, display, storage, power, performance, wired network, wireless network, and connectivity problems using a structured technical process.
- Practice interpreting symptoms, selecting appropriate tools, isolating root causes, testing fixes, communicating impact, and documenting results for both exam and workplace readiness.
- Understand how to use diagnostic utilities, hardware indicators, logs, command-line tools, spare parts, loopback plugs, cable testers, and network observations to accelerate support resolution.
- Prepare for scenario-based A+ questions by working through real examples involving no-boot systems, intermittent wireless connectivity, slow devices, printer failures, overheating, data access issues, and failed network connections.
- Develop practical operating system support skills across Windows, macOS, Linux, ChromeOS concepts, and mobile operating systems used in professional and hybrid work environments.
- Learn installation, configuration, updates, drivers, file systems, user profiles, command-line tools, system utilities, permissions, application management, and baseline OS maintenance.
- Practice using Windows tools such as Task Manager, Disk Management, Device Manager, Event Viewer, command-line utilities, service management, and settings interfaces to resolve support requests.
- Build confidence supporting multi-OS environments and preparing for Core 2 exam expectations tied to operating systems, user access, applications, updates, and system administration basics.
- Learn essential cybersecurity concepts for IT support, including authentication, authorization, least privilege, encryption, wireless security, malware prevention, social engineering awareness, secure configuration, and data protection.
- Understand how support technicians help reduce risk by securing endpoints, configuring basic access controls, recognizing threats, escalating suspicious activity, and following organizational security policies.
- Practice responding to common security issues such as malware symptoms, unauthorized access concerns, phishing reports, suspicious browser behavior, lost devices, and insecure wireless configurations.
- Build the security baseline needed for A+ certification while preparing for future certification pathways such as CompTIA Network+, Security+, CySA+, and broader cybersecurity training.
- Learn how to identify and resolve operating system, application, browser, mobile app, performance, security, update, driver, and user profile problems using systematic troubleshooting methods.
- Practice diagnosing symptoms such as crashes, slow performance, failed updates, application errors, abnormal pop-ups, login problems, missing resources, synchronization failures, and unexpected behavior.
- Understand how to use logs, safe mode, recovery tools, uninstall/reinstall workflows, configuration checks, malware scans, and rollback approaches to restore user productivity safely.
- Connect software troubleshooting to strong customer service practices, including user interviewing, clear communication, expectation management, issue documentation, and appropriate escalation.
- Master the operational practices that make entry-level IT professionals effective, including documentation, ticketing, asset handling, change management, safety, environmental considerations, privacy, professionalism, and communication.
- Learn how to document changes, follow standard operating procedures, preserve evidence when needed, handle sensitive information, apply proper disposal practices, and support backup and recovery expectations.
- Understand workplace behaviors expected from trusted technical support personnel, including active listening, empathy, clear explanations, escalation discipline, remote support etiquette, and customer-focused resolution.
- Prepare for Core 2 operational procedure objectives while developing the habits employers expect from help desk technicians, desktop support specialists, field technicians, and junior IT operations staff.
Course Features
Designed for practical IT support training and CompTIA A+ certification preparation.
Interactive Learning
Participate in expert-led instruction, guided discussions, practical troubleshooting scenarios, and support-focused review designed for entry-level IT professionals.
Hands-On IT Labs
Engage in applied exercises covering hardware, operating systems, networking, mobile devices, security, cloud concepts, troubleshooting, and operational procedures.
Comprehensive Study Materials
Access structured resources, exam-aligned review, domain checklists, terminology reinforcement, practical scenarios, and certification preparation support.
Career Pathway Support
Connect A+ training outcomes to help desk, desktop support, field technician, IT support specialist, and future Network+ or Security+ career pathways.
Certification Exam
Prepare for the official CompTIA A+ Core 1 and Core 2 certification exams.
A+ 220-1201 and 220-1202 Exam Readiness
Accumentum’s CompTIA A+ Training Course prepares learners to support devices, troubleshoot hardware and software, configure operating systems, understand networking basics, apply security fundamentals, and follow professional operational procedures.
Upon completing the CompTIA A+ Certification Training Course with Accumentum, you will be prepared to pursue the official CompTIA A+ certification by sitting for both Core 1 and Core 2. The current A+ exam series includes 220-1201 for Core 1 and 220-1202 for Core 2.
Core 1 focuses on mobile devices, networking, hardware, virtualization and cloud computing, and hardware and network troubleshooting. Core 2 focuses on operating systems, security, software troubleshooting, and operational procedures. Together, these exams validate the practical support knowledge needed to install, configure, maintain, troubleshoot, secure, and document systems used by end users.
CompTIA’s current A+ exam details include a maximum of 90 questions per exam, a 90-minute test duration for each exam, a passing score of 675 for Core 1, and a passing score of 700 for Core 2 on the 100–900 scoring scale. The exams include multiple-choice, drag-and-drop, and performance-based questions.
Earning the CompTIA A+ certification demonstrates that you can support endpoint technologies, troubleshoot common issues, communicate professionally with users, follow operational procedures, and build toward roles such as Help Desk Technician, Desktop Support Technician, IT Support Specialist, Field Service Technician, Technical Support Representative, and Junior Systems Support Specialist.
Frequently Asked Questions
Understand how Accumentum’s CompTIA A+ Certification Training Course supports Core 1 and Core 2 certification preparation, hands-on IT support skills, eligibility, delivery, troubleshooting capability, and career advancement.
CompTIA A+ is a vendor-neutral IT certification that validates foundational technical support skills. It is commonly used as an entry-level credential for help desk, desktop support, field support, and IT operations roles.
Accumentum’s CompTIA A+ Training Course prepares learners for the current CompTIA A+ Core 1 and Core 2 certification exams: 220-1201 and 220-1202.
This course is designed for aspiring IT professionals, career changers, students, military-connected learners, help desk candidates, desktop support technicians, and anyone who wants a structured foundation in hardware, software, networking, security, and troubleshooting.
No strict prerequisites are required to enroll in Accumentum’s course. Basic comfort using computers is helpful. CompTIA recommends approximately 12 months of hands-on experience in an IT support specialist role before attempting the exams, but the course is built to help learners develop that readiness.
The course covers mobile devices, hardware, peripherals, networking, SOHO connectivity, virtualization, cloud computing, hardware and network troubleshooting, operating systems, security, software troubleshooting, documentation, safety, backup and recovery, communication, and operational procedures.
Yes. The course is designed around practical IT support scenarios, guided troubleshooting, applied exercises, and exam-aligned review so learners can understand both the theory and the workplace application of A+ concepts.
Most learners complete the course in 4–8 weeks with part-time study, depending on their background, schedule, lab practice, and exam preparation timeline.
Yes. A+ is commonly used as a first professional IT certification because it covers the practical support skills needed to begin working with devices, users, operating systems, networks, security basics, and troubleshooting procedures.
A+ can help prepare learners for entry-level roles such as Help Desk Technician, Desktop Support Technician, IT Support Specialist, Field Service Technician, Technical Support Representative, Service Desk Analyst, and Junior Systems Support Specialist.
After A+, many learners continue into CompTIA Network+, CompTIA Security+, cloud fundamentals, Microsoft, Cisco, Linux, cybersecurity, or systems administration training depending on whether their career goal is IT support, networking, cloud, or security.
Enrollment
Enroll in the CompTIA A+ Certification Training Course with Accumentum.
Enroll in Accumentum’s CompTIA A+ Certification Training Course to build the practical technical support foundation needed to begin or advance an IT career. The course is designed to help learners move from general computer familiarity into structured support capability across devices, users, operating systems, networks, security, troubleshooting, and professional IT operations.
You will gain exam-aligned preparation for CompTIA A+ Core 1 and Core 2 while developing the everyday support skills expected in help desk, desktop support, field technician, service desk, and junior IT operations environments. Each course section is designed to connect certification objectives with real-world workplace tasks and practical troubleshooting judgment.
This course is an ideal starting point for learners pursuing a broader technology pathway. After A+, students can continue into Network+, Security+, cloud, systems administration, cybersecurity, or specialized vendor training with a stronger technical foundation and clearer career direction.
Launch your IT support career with CompTIA A+ training.
Prepare for the CompTIA A+ Core 1 and Core 2 certification exams while building the hands-on technical support skills needed for help desk, desktop support, and entry-level IT operations roles.