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ServiceNow Certified Implementation Specialist Certification Training Course

Course Overview

The ServiceNow Certified Implementation Specialist Certification Training Course by Accumentum is tailored for IT professionals who aim to specialize in deploying and configuring ServiceNow applications. This rigorous training program dives deep into the intricacies of ServiceNow’s IT Service Management (ITSM), IT Operations Management (ITOM), or other specialized modules like HR Service Delivery and Customer Service Management, depending on the chosen track. Participants will explore advanced configuration techniques, learn how to integrate ServiceNow with other enterprise systems, and master the art of customizing workflows and business processes to meet unique organizational demands. Through a blend of theoretical knowledge, practical case studies, and hands-on labs, students will gain skills in managing complex implementations, ensuring system stability, optimizing performance, and aligning service solutions with business objectives. This course is essential for those looking to not only pass the Certified Implementation Specialist exam but also to become proficient in implementing ServiceNow solutions that drive efficiency, enhance service delivery, and support strategic business goals.

Course Objectives

  • Gain Advanced Implementation Skills by mastering the configuration, customization, and integration of ServiceNow modules specific to ITSM, ITOM, HR, or Customer Service.
  • Develop Expertise in Workflow Automation, learning to design and implement workflows that streamline processes, enhance operational efficiency, and align with business objectives.
  • Enhance System Integration Knowledge, understanding how to connect ServiceNow with other enterprise systems to facilitate data flow and improve service management.
  • Prepare for Certification Success with targeted training that includes exam preparation techniques, practical labs, and real-world case studies to ensure readiness for the Certified Implementation Specialist exam.

Who Should Attend

  • IT Implementation Specialists who are responsible for deploying or customizing ServiceNow solutions within their organizations.
  • ServiceNow Administrators looking to deepen their knowledge and gain specialized skills in specific ServiceNow modules like ITSM or ITOM.
  • Project Managers or Consultants involved in the implementation of ServiceNow, aiming to understand and lead complex deployments effectively.
  • Professionals Seeking Certification to validate their expertise and advance their career in the ServiceNow ecosystem, particularly in specialized areas.

Prerequisites

  • ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience in administering ServiceNow.
  • Experience with IT Service Management (ITSM) principles and practices, with a preference for hands-on experience with ServiceNow.
  • Basic Understanding of ServiceNow Modules relevant to the chosen track (e.g., ITSM, ITOM, HRSD, CSM), including familiarity with workflows and integrations.
  • Fundamental Technical Skills in areas like scripting, database management, or system integration, to handle advanced configurations and customizations.

Course Content

ServiceNow Platform Overview
  • Comprehensive review of ServiceNow’s architecture
  • Navigation and interface enhancements
  • Core concepts and terminology
  • Integration with other IT systems
Advanced User Administration
  • Detailed user roles and group management
  • Implementing sophisticated access control lists (ACLs)
  • Delegated administration strategies
  • Security compliance and best practices
Configuration Management
  • Customizing forms, lists, and UI policies
  • Advanced system properties and settings
  • Creating and managing custom applications
  • Optimization of system performance through configuration
Workflow and Automation
  • Designing complex workflows with Flow Designer
  • Business rules, script includes, and client scripts
  • Automation of routine tasks with scheduled jobs
  • Best practices for avoiding performance bottlenecks
Service Catalog and Request Fulfillment
  • Advanced catalog item development
  • Workflow integration with service requests
  • Variable sets and complex request handling
  • Performance tuning for service catalog operations
Incident, Problem, and Change Management
  • Lifecycle management of incidents and problems
  • Implementing change management best practices
  • Integrating with knowledge management for resolutions
  • Customizing workflows for each module
IT Operations Management (ITOM)
  • Monitoring and event management configurations
  • Orchestration and automation in ITOM
  • Discovery and CMDB (Configuration Management Database) integration
  • Service Mapping for dependency visualization
Reporting and Analytics
  • Advanced reporting techniques and performance analytics
  • Creating custom dashboards for IT operations
  • Data visualization best practices
  • Scheduled reports and data export strategies
Integration and Data Management
  • API usage for system integrations
  • Import sets, transform maps, and data loading
  • Web services, SOAP, and REST integration
  • Data governance and lifecycle management
Exam Preparation and Best Practices
  • Review of key concepts and exam structure
  • Practice exams and question strategies
  • Implementing real-world scenarios for practical application
  • Tips for maintaining and advancing your ServiceNow skills post-certification

Course Features

Interactive Learning

Engage with expert instructors and peers through training sessions, discussions, and practical exercises.

Comprehensive Study Materials

Access extensive resources, including e-books, video lectures, and practice exams.

Real-World Applications

Work on real-life case studies and scenarios to apply ServiceNow Implementation concepts.

Certification Preparation

Receive guidance and tips to successfully pass the ServiceNow Certified Implementation Specialist (CIS) certification exam.

Certification Exam

Upon completing the course with Accumentum, you'll be thoroughly equipped to tackle the ServiceNow Certified Implementation Specialist exam. This certification will validate your skills in implementing ServiceNow solutions, demonstrating your proficiency in configuring, customizing, and optimizing ServiceNow modules to align with organizational objectives. Achieving this certification will open doors to advanced career opportunities in specialized IT service management roles.

Enrollment

Enroll in the ServiceNow Certified Implementation Specialist Certification Training Course with Accumentum to advance your expertise in implementing ServiceNow solutions. This course is your pathway to becoming a certified ServiceNow Implementation Specialist. For complete details and to register, please visit Accumentum's registration page linked below.

Registration

Accumentum® LLC

1550 Wilson Blvd

Suite 700

Arlington VA 22209

Copyright 2024 – Accumentum® LLC

All Rights Reserved. The certification names are trademarks of their owners.

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