User creation, modification, and deletion Managing groups and roles within ServiceNow User interface customization for different user types Security best practices for user access control

ServiceNow Certified System Administrator Certification Training Course

Course Overview

The ServiceNow Certified System Administrator Certification Training Course by Accumentum is designed for IT professionals aiming to master ServiceNow platform administration. This course offers an in-depth exploration of foundational ServiceNow principles, focusing on system configuration, user management, and the implementation of ServiceNow for operational efficiency. Through practical case studies, hands-on workshops, and insights into current IT service management practices, participants will acquire the skills needed to align IT operations with organizational goals, enhancing service delivery. This training is crucial for IT administrators seeking to not only obtain the ServiceNow Certified System Administrator certification but also to implement effective IT solutions that improve organizational performance, user engagement, and system compliance.

Course Objectives

Grasp the fundamental principles and practices of ServiceNow system administration to enhance organizational IT efficiency and productivity.
Investigate the essentials of IT service leadership, focusing on developing robust ServiceNow configurations that ensure system stability, user accessibility, and improved performance.
Implement ServiceNow methodologies and tools in practical settings to elevate IT service management, streamline operational processes, and optimize workflow management.
Design and execute IT strategies using ServiceNow that align with business goals, emphasizing incident management, service delivery, and the enhancement of organizational IT value.

Who Should Attend

IT professionals dedicated to system administration who seek to deepen their understanding of foundational ServiceNow practices.
Individuals in IT roles like service desk, incident management, or IT compliance who aim to improve their capabilities in aligning IT services with business operations.
IT coordinators and specialists interested in implementing best practices for optimizing system performance, ensuring compliance, and enhancing service delivery.
Aspiring IT professionals looking to establish a solid foundation in ServiceNow competencies and leadership to further their careers in IT service management.

Prerequisites

Participants should have a basic understanding of IT functions and their integration with business processes.
No prior ServiceNow certifications or extensive IT experience are required; the course is open to beginners.
A fundamental grasp of how IT services support organizational goals might be beneficial, though it’s not a strict requirement.
This course is structured to cater to both individuals new to IT service management and those with some IT experience, providing a comprehensive educational journey.

Course Content

Introduction to ServiceNow

Overview of ServiceNow platform architecture
Understanding the ServiceNow instance and navigation
Key terminology and concepts in ServiceNow
Benefits of using ServiceNow for IT service management

User Administration

User creation, modification, and deletion
Managing groups and roles within ServiceNow
User interface customization for different user types
Security best practices for user access control

ServiceNow Core Applications

Incident, Problem, and Change Management basics
Configuration Management Database (CMDB) introduction
Service Catalog creation and management
Integrating ITIL processes with ServiceNow functionalities

System and Data Management

Importing and exporting data in ServiceNow
Understanding and updating system properties
Data cleanup and record management techniques
Scheduled jobs and background scripts for automation

Workflows and Business Rules

Workflow designer usage and workflow creation
Implementing business rules for automation
Understanding triggers and conditions in workflows
Customizing workflows to meet specific business needs

Reporting and Dashboards

Creating and scheduling reports
Customizing dashboards for different roles
Using performance analytics for insights
Best practices for data visualization in ServiceNow

ServiceNow Updates and Upgrades

Managing updates and patches in ServiceNow
Understanding the upgrade process and impact
Cloning and updating instances for testing
Strategies for smooth transition during upgrades

Integration and Automation

Integration methods with external systems
Using REST and SOAP web services in ServiceNow
Automation with scripts and scheduled jobs
Event management and alert systems integration

Mobile Access and Platform Extensions

Configuring and using ServiceNow mobile apps
Extending ServiceNow functionality with plugins
Customizing mobile interfaces for end-users
Managing platform extensions for enhanced capabilities

Best Practices and Certification Preparation

ServiceNow administration best practices
Performance tuning and system optimization
Preparation strategies for the ServiceNow Certified System Administrator exam
Hands-on practice sessions and exam simulation

Course Features

Interactive Learning

Engage with expert instructors and peers through training sessions, discussions, and practical exercises.

Comprehensive Study Materials

Access extensive resources, including e-books, video lectures, and practice exams.

Real-World Applications

Work on real-life case studies and scenarios to apply ServiceNow System Administrator concepts.

Certification Preparation

Receive guidance and tips to successfully pass the ServiceNow Certified System Administrator (CSA) certification exam.

Certification Exam

Upon completing the course with Accumentum, you'll be fully prepared to take the ServiceNow Certified System Administrator exam. This certification will affirm your expertise in ServiceNow administration, showcasing your ability to manage IT services, align IT strategies with business goals, and drive impactful changes within an organization. Earning this certification will significantly enhance your career prospects in advanced IT service management roles.

Enrollment

Enroll in the ServiceNow Certified System Administrator Certification Training Course with Accumentum to enhance your IT service management skills and credentials. This course is your route to becoming a certified ServiceNow administrator. For full details and to sign up, please visit Accumentum's registration page linked below.

Accumentum® LLC

1550 Wilson Blvd

Suite 700

Arlington VA 22209

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