Years in IT Support
Service desk, desktop and end-user support work since October 2018 across K-FORCE, DMI and Buchanan & Edwards.
Active Secret Clearance · Service Desk · Veteran-Owned Federal IT
Barry
Worthy
// Security+ · Service Desk · End-User Support · Federal IT Staffing
U.S. Army veteran and federal IT support professional with eight years in service desk and end-user support across Buchanan & Edwards, DMI and K-FORCE. Barry handles Tier 1 and Tier 2 support, Okta identity management, CAC/PIV single sign-on, Intune device setup and white-glove support for VIP users. He is also the Founder and Managing Member of Holt & Worthy Federal Services, a HUBZone certified, Veteran-Owned Small Business that provides service desk, end-user support and technical staffing to federal agencies and prime contractors. He holds an active Secret clearance and passed CompTIA Security+ after training with Accumentum.
Founder · Holt & Worthy Federal Services Service Desk Analyst Active Secret Clearance CompTIA Security+ Washington DC-Baltimore Area
8Years in IT and service desk support since October 2018
8Years of service with the Delaware Army National Guard
SecretActive Secret clearance supporting federal IT environments
Tier I to IIIEnd-user support offered through Holt & Worthy Federal Services
// 01
By the Numbers
Years of Military Service
Served as an Automated Logistics Specialist with the Delaware Army National Guard from 2011 to 2019.
Inventory Accountability
Directed logistics operations that kept 100% accountability for military assets and equipment.
Core Service Lines
Holt & Worthy Federal Services covers end-user, service desk, deskside, staffing, Microsoft 365, Active Directory and ServiceNow support.
// 02
Operational Highlights
Founder · HUBZone · Veteran-Owned
Holt & Worthy Federal Services
Barry founded and leads a HUBZone certified, Veteran-Owned Small Business that supports federal agencies and prime contractors with end-user support, service desk operations, technical staffing and federal IT support.
HUBZone VOSB Technical Staffing Federal IT
Identity · Access · SSO
Okta and CAC/PIV Account Support
Creates, activates, deactivates and resets Okta accounts, sets up Okta Verify for end users and configures CAC/PIV cards for single sign-on at Buchanan & Edwards.
Okta CAC/PIV SSO Account Management
Executive Support · Tier 1 and 2
White-Glove VIP Support
Provides white-glove support for VIP users with fast resolution of high-priority executive issues across Office 365, mobile devices, networking and hardware.
VIP Support Office 365 Mobile Devices MS Teams
Enterprise Windows · Endpoints
Active Directory and SCCM/MECM
At DMI, Barry worked with Active Directory, Group Policy, Windows Server, DNS and DHCP, and used SCCM/MECM for imaging, deployments, software distribution and patching.
Active Directory Group Policy SCCM/MECM ServiceNow
// 03
Experience
Nov 2025 to Present
Founder · Federal IT Services
Founder & Managing Member
Holt & Worthy Federal Services · Baltimore, Maryland
- Leads a HUBZone certified, Veteran-Owned Small Business providing end-user support, service desk operations, technical staffing and federal IT support services.
- Core capabilities include Tier I to III end-user support, deskside support, Microsoft 365, Active Directory administration and ServiceNow support.
- Focuses on reliable, responsive, mission-focused IT support and staffing for federal agencies and prime contractors.
Sep 2022 to Present
Service Desk · Identity
Service Desk Analyst
Buchanan & Edwards, Inc. · Washington, DC
- Provides Tier 1 and Tier 2 support for O365, mobile devices, networking and hardware by phone, email, chat and MS Teams.
- Manages Okta accounts, configures CAC/PIV cards for SSO and sets up Office 365 Intune on user devices.
- Performs firewall monitoring, malware protection and database maintenance, and writes SOPs that streamline help desk workflows.
Mar 2019 to Present
Customer Operations
Customer Service Specialist
United Airlines
- Resolves complex traveler disruptions, including flight rebooking and reservation changes under tight deadlines.
- Ensures strict compliance with FAA regulations and safety policies during aircraft arrivals and departures.
Mar 2019 to Oct 2022
Service Desk · Enterprise IT
Service Desk Analyst & IT Specialist
DMI · Washington DC-Baltimore Area
- Supported enterprise Windows workstations, accounts, software and network connectivity, including remote desktop troubleshooting and escalation.
- Worked with Active Directory, Group Policy, Windows Server 2016/2019/2022, DNS, DHCP, Exchange and Microsoft SQL to resolve identity, access and system issues.
- Used SCCM/MECM for imaging and patching, tracked incidents in ServiceNow and maintained documentation in ConnectWise.
Oct 2018 to Oct 2019
Desktop Support
Information Technology Support Technician
K-FORCE
- Provided desktop support, workstation troubleshooting, computer imaging, hardware deployments and endpoint support.
2011 to 2019
Military Logistics
Automated Logistics Specialist
Delaware Army National Guard
- Directed logistics operations with 100% inventory accountability for military assets and equipment.
- Maintained automated database records supporting operational readiness, supply chain logistics and rapid unit deployment.
// 04
Credentials & Qualifications
CompTIA
Security+
Passed CompTIA Security+ after training with Accumentum in October 2026.
Clearance
Active Secret
Active Secret clearance supporting work in federal IT environments.
Certification
HUBZone & Veteran-Owned / VSBE
HUBZone certified, with Veteran-Owned certification and Veteran-Owned Small Business Enterprise (VSBE) certification.
Certification
Virginia SWaM & SBR
Virginia SWaM certification and Small Business Reserve (SBR) program certification.
// 05
Technical Skills
// Service Desk
End-User Support
Tier 1 and Tier 2 SupportCore
Incident Tracking / ServiceNowCore
VIP White-Glove SupportAdvanced
SOP DocumentationStrong
// Identity
Identity & Access
Okta Account ManagementCore
Active Directory / Group PolicyCore
CAC/PIV Single Sign-OnAdvanced
Exchange MailboxesStrong
// Endpoints
Systems & Devices
Microsoft 365 / Office 365Core
SCCM/MECM Imaging and PatchingAdvanced
Intune Device SetupAdvanced
Windows Server / DNS / DHCPStrong
// Security
Security & Operations
Network SecurityAdvanced
Information SecurityAdvanced
Risk ManagementStrong
Firewall and Malware MonitoringStrong
// 06
Let’s Put Barry To Work
Best aligned for federal service desk, end-user support, identity and access support, endpoint management and IT operations roles, plus teaming and technical staffing partnerships with a cleared, veteran-owned small business.
LinkedIn: linkedin.com/in/barryworthy
Location: Washington DC-Baltimore Area
Current: Holt & Worthy Federal Services
// 07
Education
University of Maryland Global Campus
Bachelor's Degree in Computer Science
In progress, with an expected completion of June 2027.
Lackawanna College
Business/Commerce
General business studies, alongside his college athletics.
Howard University
NCAA Football
Played running back and cornerback for the Howard University Bison.
Accumentum®
CompTIA Security+
Training with Accumentum in CompTIA Security+ in October 2026.
// Next Step
Start Your Own Accumentum Success Story
Accumentum® training helped Barry build the credentials, confidence, and career momentum behind this profile. Explore more alumni journeys or take the next step toward your own certification path.