Definition
A chatbot is a computer program designed to simulate conversation with human users, especially over the internet. It uses natural language processing and artificial intelligence to understand user queries and provide relevant responses. In practice, chatbots automate tasks like answering frequently asked questions, guiding users through processes, or providing customer support. They matter on the job by improving efficiency, reducing response times, and freeing up human agents for more complex issues. For example, a retail chatbot can help customers find products or track orders 24/7. Unlike a simple scripted response system, a true chatbot can adapt and learn from interactions to improve its performance over time. You will encounter chatbot concepts on exams covering AI, cloud computing, and project management like AWS SAA and CAPM.