- Queue management, ticketing, SLAs and KPIs
- Time management and customer communication
Cisco Certification Training Course
Cisco CCST IT Support 100-140 Certification Training Course
We'll get you ready for the Cisco CCST IT Support (100-140) exam, built for people starting on the help desk.
Course focus: Help desk tasks, hardware issues, connectivity and access, operating systems and applications, common threats and job tools.
Course Overview
What the CCST IT Support course covers and who it's for.
CCST IT Support covers the work a tier one technician does every day, from ticket queues and SLAs to fixing hardware, access and operating system problems.
We teach the six topic areas Cisco lists and practice troubleshooting the way it happens on a real help desk.
Instructor-led classes with hands-on labs and practice questions.
Accumentum is an independent training provider and isn't affiliated with or endorsed by Cisco. Cisco sets exam content, prices and policies, so check cisco.com before you book.
Course Objectives
Get ready for CCST IT Support the way the exam is built.
01
Cover Every Exam Topic
Work through all 6 topic areas in the official 100-140 exam topics.
02
Spend Time Where It Counts
Cisco doesn't publish weights for this exam, so we give each topic area real time and focus on hands-on skills.
03
Practice in a Lab
Hands-on lab work on the tasks Cisco lists for 100-140 on real configs.
04
Be Ready for Test Day
The exam runs 50 minutes. We practice timed questions so the clock doesn't surprise you.
Who Should Attend
- People looking for a first IT job.
- Help desk and desktop support staff.
- Service members and veterans moving into IT support.
- Students who want a start before CCST Networking or CCNA.
Prerequisites
- Cisco doesn't require another certification first, and we don't have enrollment prerequisites either.
Pathway Map
The CCST IT Support course in 6 modules.
Each module is one topic area from the official Cisco exam topics. Cisco doesn't publish weights for this exam.
Course Content
- Diagnosing and replacing common hardware
- Fixing network and resource access problems
- Troubleshooting operating systems and applications
- Recognizing common threats and preventing them
- Remote access and diagnostic tools used on the help desk
Course Features
How we teach CCST IT Support.
Instructor-Led Classes
Live instruction with time for questions, so you aren't figuring out the hard parts alone.
Hands-On Labs
Lab work tied to the tasks in the 100-140 exam topics.
Exam Topic Mapping
Every module maps to a topic area in the official 100-140 exam topics.
Exam Strategy
Timed practice questions plus test day tips for the test center or online.
Certification Exam
About the CCST IT Support exam.
CCST IT Support Exam Readiness
Our students pass at a 98.8% rate across Accumentum courses. We'll get you ready for CCST IT Support the same way.
Per Cisco, 100-140 is a 50 minute exam priced at $125 USD, and taxes may apply. Cisco delivers its exams through Pearson VUE, at a test center or online.
If you don't pass, Cisco requires a 5 day wait before a retake. Cisco publishes recertification options, including continuing education credits, on its recertification page. Full details are on the official Cisco exam page.
Accumentum is an independent training provider and isn't affiliated with or endorsed by Cisco. Cisco sets exam content, prices and policies, so check cisco.com before you book.
Careers and Exam Domains
Where CCST IT Support fits in your career.
Roles that use CCST IT Support skills
- Help desk technician
- Desktop support technician
- IT support specialist
Help desk tasks, hardware issues, connectivity and access, operating systems and applications, common threats and job tools. is the core of these jobs, and 100-140 is how Cisco checks you can do it.
100-140 exam domains
- IT Support Job Tasks and Responsibilities
- Hardware Issues
- Connectivity and Resource Access Issues
- Operating System and Application Issues
- Common Threats and Preventions
- Job Tools
Cisco lists these topic areas without weights.
Format, Funding and PathPay
How you take CCST IT Support with us and how to pay for it.
Class format
Live instructor-led sessions with labs on the 100-140 tasks, timed practice questions and time for questions. Ask us about upcoming dates.
Military and veteran funding
We're an Army CA and Air Force COOL Approved Vendor. See funding options or email info@accumentum.net to check if CCST IT Support qualifies for you.
PathPay
Prefer to spread out the cost? PathPay lets you pay for training over time.
CareerSync®
Not sure CCST IT Support is the right next step? CareerSync® helps you match a certification to your role and timeline.
Related Courses
Courses that pair with CCST IT Support.
See every option on our Cisco training page or the full course catalog.
Cisco Certified Support Technician (CCST) Networking
Network basics, addressing, devices and troubleshooting. A first Cisco credential before CCNA.
Cisco Certified Support Technician (CCST) Cybersecurity
Security principles, network and endpoint security, risk and incident handling for new defenders.
Cisco Certified Network Associate (CCNA)
Network fundamentals, access, IP connectivity, services, security and automation for the 200-301 exam.
Frequently Asked Questions
Common questions about our CCST IT Support course.
Cisco Certified Support Technician (CCST) IT Support is a entry level Cisco certification earned with the 100-140 exam. Details are on the official Cisco page at https://www.cisco.com/site/us/en/learn/training-certifications/exams/list.html
No. We're an independent training provider. Our course follows the official Cisco exam topics, and Cisco offers its own training through Cisco U.
Cisco lists the exam at $125 USD, plus tax. Check the Cisco exam page before you buy, since prices can change.
Yes. Cisco delivers its exams through Pearson VUE at a test center or as an online proctored exam.
Cisco publishes recertification rules on its recertification page, including how continuing education credits and other exams count toward renewal.
Cisco doesn't require another certification first, and we don't have enrollment prerequisites either.
Instructor-led classes with hands-on labs and practice questions. Ask us about upcoming class dates.
Yes. We're an Army CA and Air Force COOL Approved Vendor. Email info@accumentum.net and we'll walk you through the options.
Use the registration page linked below, or email info@accumentum.net and we'll follow up with dates and next steps.
Enrollment
Enroll in CCST IT Support training with Accumentum.
Enroll in our CCST IT Support course to get ready for the 100-140 exam with instructor-led classes and hands-on labs.
For dates and next steps, use the registration page linked below or email info@accumentum.net.
Ready to start on CCST IT Support?
Tell us your target date and we'll help you plan the path.